Home Explore Job Roles Retail Assistant (Shop Assistant)

Job Description

Retail assistants will offer face-to-face customer service as well as advising on merchandise, restocking shelves and ensuring that housekeeping in the shop is maintained and that the product displays are appealing.

The role can apply to almost any physical commercial product or service, meaning you could work in shops retailing fashion items, music games and dvds, hardware, computing and mobile technologies, food, books - the list is almost endless. 

Entry Requirements

There are no set entry requirements, but it will help if you:

  • are confident about selling
  • have a positive, helpful attitude
  • can get on well with a wide range of customers

To get experience, you could:

  • take a temporary job in a store at Christmas
  • take a weekend job
  • volunteer in a charity shop

Some stores, like mobile phone or DIY shops, may expect you to have good knowledge of their products before you apply.

You could get into this job through an apprenticeship.

Career Path and Progression

With experience you could become a retail manager or departmental manager.

You could specialise in customer services or buying merchandise.

You could also set up and run your own independent shop or stall.

Related careers you may be interested in:

  • Checkout operator
  • Customer service assistant
  • Customer services manager
  • Market trader
  • Post office customer service assistant

National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE.  Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.

Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.

Required Skills

  • good customer service values
  • ability to communicate effectively
  • organisational skills
  • confidence
  • good interpersonal skills
  • ability to work well as part of a team

Starting Salary

£11,000 to £25,000

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