9th July 2021
Working on our software support desk, the successful applicant will be responsible for assisting customers and troubleshooting issues with their software. This will primarily be focused on our EPOS and Stock Control solutions.
The primary responsibilities include responding to income calls, maintaining our 1-hour response time to tickets and aiming to fix all issues within 8 hours.
The applicant will ensure helpdesk ticket updates are detailed and concise and be able to action those tickets in a methodical manner whilst keeping the customer up to date.
The team are also responsible for helpsheet and knowledge base maintenance as well as other activities such as performing remote software installations and migrations.
To support our customers over the weekend, we do offer an emergency weekend support service, therefore the role will be required to be available to work within the rota agreed at the start of the year with the KC Support Manager. This is typically 1 weekend in 4 but only for emergency issues.
The closing date for this job offer is on 30/09/2021
This job is located in
Peterborough, PE2 7UH
About Cambridgeshire Kickstart Vacancies (GOV)
If you’re aged 16-24 and interested in a Kickstart vacancy, you need to be on Universal Credit. To check eligibility and find out how to apply, send your JCP work coach a journal message with the job title, employer name and postcode you are interested in.