Home Explore Junior Customer Service Advisor, Moto Broking Limited, Peterborough, PE4 7AP

Junior Customer Service Advisor, Moto Broking Limited, Peterborough, PE4 7AP



23rd August 2021
The main focus of the role is to administer customer insurance policies by obtaining and accurately dealing with customer enquiries, entering client information, determining eligibility, communicating benefits and exclusions, and, building rapport. The role will develop the candidate with the required skills to become a career insurance professional. Key Responsibilities: Administering customer service requirements, including validation, mid-term adjustments, cancellations, insurer queries, renewals & claims. Maintain PC & Communication devices by taking care of equipment & reporting problems. Maintain and improve quality results by adhering to standards and guidelines. recommending improved procedures. Improve job knowledge by studying product materials, participating in training opportunities and following established Policies & Procedures (P&P). Exceed customer expectations by using tools provided, including the BeMoto Pipeline application to ensure no customer is left uninformed, competitive leads are converted, renewals are retained and customer service actions are resolved in a timely manner. Act with honesty, integrity and a positive can-do attitude, ability to work off own initiative. Protect and enhance the BeMoto brand and reputation through call adherence and personal efficiency to mitigate call abandonment rates and minimise queue times.

Closing Date

The closing date for this job offer is on 31/12/2021


This job is located in Peterborough, PE4 7AP

About Cambridgeshire Kickstart Vacancies (GOV)

If you’re aged 16-24 and interested in a Kickstart vacancy, you need to be on Universal Credit. To check eligibility and find out how to apply, send your JCP work coach a journal message with the job title, employer name and postcode you are interested in.

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