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Information Technology (IT), Ormiston Academies Trust, NR4 6PP



5th July 2021
The Technician will support in the monitoring and maintenance of the computer systems and networks of the Academy. This will include responsibility for providing first line technical support, the installation and configuration of computer systems, as well as diagnosing hardware and software faults and solving technical and applications issues, either in person, remotely or over the phone. Duties: Contribute to the effective performance and service provision of ICT services to minimise disruption. Implement routine manual and computerised systems, practices and procedures to ensure that data and information is current, relevant, effectively and securely collected and that reporting complies with planned outcomes and obligations, reporting any concerns as required. Maintain the integrity and security of all systems by use of appropriate user protocols and undertake related monitoring and reporting. Provide user support to identify and respond promptly to routine system or process issues that arise within an agreed framework of performance criteria. Ensure dedicated ICT areas are ready for use each day and that they are in good working order at the end of each day. Support adherence to ICT policies, including those relating to safeguarding and internet usage and report any concerns. Communicates with staff and pupils as part of ICT technical support to solve issues and provide IT-related information and assistance. Participate in the collection, collation, processing and storage of data and information to comply with school reporting requirements. Work normally in an office, IT suite or classroom environment. Working in confined and awkward spaces with short periods of greater effort such as moving IT equipment.

Closing Date

The closing date for this job offer is on 30/09/2021


This job is located in Norwich

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