7th September 2021
As part of the Connected Customer Service Advisor role you will:
Follow the operational processes to support the Connected product, including daily quoting and quote chasing, monitoring tank levels and generating orders.
Direct contact with customers either by telephone or electronically via Zendesk email or Live Chat.
Respond promptly and knowledgeably to customer enquiries.
Provide the highest level of service delivery.
Ensure that you follow GDPR regulations in relation to customer data before entering discussions with customers regarding confidential information such as account transaction details, address details, etc.
Support customers through the Registration to Fully Operational journey following operational processes.
Make outbound calls to recruit, follow up and convert enquiries into Connected registrations.
Ensure customer satisfaction throughout their contract and proactively and effectively resolve any issues arising.
Direct requests and unresolved issues to the correct resource.
Accurately record details of any enquiries, comments, complaints, and actions taken on behalf of the customer within the customer account notes.
Accurately record reporting requirements as and where necessary.
Communicate and coordinate with other internal departments with a can do attitude.
Help promote the company, inform customers about services that could suit them and suggest products that may be of benefit to them.
Carry out any other activities that will further the Connected proposition as defined by the Connected Operations Manager.
The closing date for this job offer is on 06/10/2021
This job is located in
Huntingdon, PE27 4WY
About Cambridgeshire Kickstart Vacancies (GOV)
If you’re aged 16-24 and interested in a Kickstart vacancy, you need to be on Universal Credit. To check eligibility and find out how to apply, send your JCP work coach a journal message with the job title, employer name and postcode you are interested in.