Home Explore MultiChannel Service Support, Homebase (UK) Holdings LTD, Lowestoft, NR33 7NG

MultiChannel Service Support, Homebase (UK) Holdings LTD, Lowestoft, NR33 7NG



12th October 2021
Answering all customer telephone calls and assisting with all enquiries. Support in reviewing, picking, and processing of all Click & Collect orders within 1 hour of them being placed online. Identification of any order related issues that may cause a customer concern. Track all customer orders from point of order in store, through to delivery. Contacting customers via the phone if any issues occur, such as item availability, and always look for alternative solutions to satisfy the customer’s order. Maintaining accurate, secure, and safe C&C stock management routines to provide our customers with a simple and easy collection service. Always look for opportunities to drive sales and customer delight on C&C, by recommending ‘Perfect Partners’. Taking personal responsibility to protect the safety of customers, the team, and Homebase by acting and working in a safe way at all time. Demonstrating a personal commitment to delivering great service by following the “Be Friendly & Be Helpful” principles. Attending team huddles, briefings, and training sessions to keep up to date on new offers, products, processes, and ways of helping customers to give an exceptional customer experience. Supporting the customer experience through completion of the “Brilliant Basics” training programme. Delivering consistent store standards by following the “Always at our Best” merchandising principles.

Closing Date

The closing date for this job offer is on 23/10/2021


This job is located in Lowestoft, NR33 7NG

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