Home Explore Customer Service Advisor, Boiler Juice Limited, Huntingdon, PE27 4WY

Customer Service Advisor, Boiler Juice Limited, Huntingdon, PE27 4WY

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About

18th November 2021
Deal directly with customers either by telephone or electronically via email or Live Chat. Respond promptly and knowledgeably to customer enquiries. Handle and resolve customer complaints, taking responsibility for resolving issues and using initiative when required. Obtain and evaluate all relevant information to handle product and service enquiries, and to keep product knowledge up to date when new products and services are launched. Provide pricing and delivery information promptly and concisely; promote all delivery options where applicable. Ensure customer verification before divulging confidential information, such as account transaction details, address details, etc. Set up new customer accounts, payment plans, take one-off payments; register new payment cards, etc. Process oil orders, order cancellations, order transfers, customer refunds and requests accurately and efficiently. Direct requests and unresolved issues to the designated manager. Accurately record and follow up if necessary, enquiries, comments, complaints and actions; maintaining customer records. Ensure the information flow between customer and supplier is compiled and sent in an accurate and timely manner. Always communicate both in writing and over the telephone with the company suppliers in a friendly, knowledgeable and helpful way. Communicate and coordinate with other internal departments with a can do attitude. Help promote the company, inform customers about services that could suit them and suggest products that may be of benefit to them

Closing Date

The closing date for this job offer is on 08/12/2021

Location

This job is located in Huntingdon, PE27 4WY

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