Home Explore Reception/Care Navigator/Dispensary Assistant, Mendlesham Medical Group, Stowmarket, IP14 5SQ

Reception/Care Navigator/Dispensary Assistant, Mendlesham Medical Group, Stowmarket, IP14 5SQ



23rd November 2021
Duties and tasks to be performed:- To book all patient appointments as appropriate. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. File patient records and letters accurately. Each receptionist has responsible duties; these may include recall letters, data entry, electronic discharges, scanning and the action of TASKs etc. Serve patients at the hatch for collection of their prescriptions. Checking patients address and that the back of prescription is completed correctly with:- Pay - Take any fees payable. Exempt – Check correct exempt box is ticked and check their exempt evidence. Signed – 16 – 60 requires signature – Under 16 or Over 60 NO signature required. Use till and card machine to take payments. Check and put away medication deliveries. File prescription. Take acute prescriptions presented by patients for dispensers to process and check. Any queries from patients get assistance from Care Navigator or Dispenser. All duties and tasks must be undertaken with supervision by qualified Care Navigator or Dispenser at all times. A competence assessment must be completed and signed off by the Management Team.

Closing Date

The closing date for this job offer is on 09/12/2021


This job is located in Stowmarket, IP14 5SQ

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