Home Explore Customer Support Specialist (KG), Clarion Housing Group Limited, NR7 0WF

Customer Support Specialist (KG), Clarion Housing Group Limited, NR7 0WF



7th July 2021
Reporting to the Business Initiatives Manager, the House Exchange Team is looking for someone who has a passion for engagement with our users to help support them to find a move. You will be proactively calling our residents and supporting them to find a move. Key responsibilities: Build a rapport and trust with residents looking for a move and support them using House Exchange by proactively calling them and handholding them through the process. Research other housing options available for them in the local authority area they wish to move to & contact the local housing team. Facilitate and monitor agreed support actions, maintaining tailored communication with customers to build and maintain customer confidence and escalating blockages to ensure timely and effective management of cases. Ensure all relevant systems are updated during the management of cases. Support the promotion of House Exchange through creating publicity material, writing case studies and updating social media channels. Deliver excellent customer service throughout all activities. Provide administrative support to the House Exchange team. This will involve correspondence with all residents & stakeholders via email and phone; inputting data on spreadsheets; managing users on the House Exchange database. Homebased role, candidates will be provided with relevant IT equipment but will need to have access to their own work station (e.g. desk / chair set up).

Closing Date

The closing date for this job offer is on 31/08/2021


This job is located in Norwich

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If you’re aged 16-24 and interested in a Kickstart vacancy, you need to be on Universal Credit. To check eligibility and find out how to apply, send your JCP work coach a journal message with the job title, employer name and postcode you are interested in.

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