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Activities Coordinator Apprentice



Applications for this role are now closed.

21st December 2021

Working week
Flexible working shift to fit branch rota (to be discussed at interview). In line with business needs, this vacancy is less than 30 hours per week. The overall duration of the apprenticeship is therefore extended accordingly.

Total hours per week: 18.00
Expected duration
21 months
Possible start date
31 Jan 2022

Apprenticeship level
Level 2 (GCSE)

Reference number


Principal Responsibilities:

Delivering of activities program
Recording the activities in the format requested by the manager

Where required:

  • Ensure Residents are treated with Privacy and Dignity and at all times
  • Help Residents with mobility problems and other physical disabilities, including incontinence; help in use and care of aids and personal equipment
  • Keep up to date with Residents care needs by reading Care Plans, Risk Assessments and Daily Notes
  • Help in the promotion of mental and physical activity of Residents through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreations
  • Answer emergency bells, the door bell and the telephone; greet visitors
  • Read and write reports; take part in staff and Residents' meetings, Shift Handovers and in training activities as directed
  • Contribute towards the development of activities and day care programmes for Residents in which they can join in and which will enhance their quality of life
  • Such other duties as may be required

Requirements and prospects

Desired skills
The following list is not what we expect at the start (although desirable) but what you will strive to achieve and learn throughout your apprenticeship.

Patience and the ability to remain calm in stressful situations
To be thorough and pay attention to detail
Customer service skills
Excellent verbal communication skills
Personal qualities
The following list is not what we expect at the start (although desirable) but what you will strive to achieve and learn throughout your apprenticeship.

Sensitivity and understanding
A desire to help people
The ability to work well with others
Flexible in working within rotas
Possess a desire to learn
Desired qualifications
GCSE (or equivalent) grades A*-C or 9-4 English and maths.

If you don't have these, you must show you can work at the required level (via Initial assessments and diagnostics) and be prepared and willing to complete the Functional Skills qualifications in your own time alongside the apprenticeship. Training for this will be provided by Adult Learning. We offer a flexible delivery style suit every learners’ individual needs and requirements.

If you don't already have, you will work towards:

Care Certificate (This will be completed over the first 12 weeks of employment if a formal care qualification is not held).
Future prospects
The successful applicant will be considered for a permanent role if the apprenticeship is completed successfully and maintained satisfactory performance levels.
Things to consider
In very rare and extreme circumstances, you may be required to support with basic care duties. Black Swan Care Group will be putting the successful applicant through the Care Certificate training at the start of employment.

Benefits include:

£250 Bonus on completion of probation
Paid annual leave 28 days per year (based on hours / pro rata)
DBS costs paid for by the company
Paid Breaks
Full paid induction and training programme
Free meals
Excellent on-going training from day one and throughout your career
Continuous training, mandatory and specialized
Progression with internal promotions available, across the group
Enhanced pay for working Christmas and Boxing Day & Bank Holidays
Pension scheme
Blue light Card
Refer a friend bonus scheme (£150 per placement)
Excellent apprenticeship scheme
Employee Careline with our confidential telephone counselling, 24 hours a day, 365 days a year

COVID-19 considerations:
Only those who have had at least their first COVID vaccination will be considered for this opportunity.

About the employer

Charter of Values

We offer an adaptable service. Facilities are continually reviewed and updated in order to provide a safe environment in which the needs of every individual are met.

We work collaboratively with our residents. Their input and involvement allow us to provide a care package tailored to suit their own unique and specific needs.

Our highly skilled staff are given the skills and confidence that they need in order to deliver the highest standards of care and support to every resident.

Every person matters and will be treated equally, compassionately and with the utmost respect & dignity.

Independence, choice, and individuality are at the core of our values.

We cannot replace your home, but that should never stop us from trying.

This vacancy is at Laurel Lodge, 19 Ipswich Road, Norwich, Norfolk. NR2 2LN

Applications for this apprenticeship are being processed by Norfolk County Council

Anthony Winsper 01603 306611 anthony.winsper@norfolk.gov.uk
Training will be provided by Adult Learning. This will include monthly visits in the workplace with the assessor and individual study time.

The successful candidate will study the intermediate Customer Service Practitioner Level 2 apprenticeship course, and this will include English and maths, if required.

There will also be some care-giving training alongside this apprenticeship standard.

Black Swan Care Group will provide in-house mentors who will assess your progress in collaboration with Adult Learning and this will include Off-the-job training.

The Apprenticeship will involve an End Point Assessment that the successful candidate will work towards and complete at the end of their apprenticeship. Support will be given by Adult Learning assessor to ensure enough preparation.
Apprenticeship standard
Customer service practitioner

For more information visit:https://www.findapprenticeship.service.gov.uk/apprenticeship/-694298 

Closing Date

The closing date for this job offer is on 17/01/2022




This job is located in Norwich, Norfolk

More Information and How to Apply

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About Black Swan Care Group

Black Swan Care Group prides itself on putting residents’ needs and feelings first. We have multiple care homes spread across East Anglia providing an expert care service for those who need it the most. We offer an adaptable service; facilities are co...

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