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Administration & Customer Service Support Apprentice - ESD Control Centre Limited

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About

11th June 2021

Employer Description

Ant Group Limited is made up of a synergistic yet diverse set of businesses; Antistat™, Integrity Cleanroom, Cygna, Cyberpac and Metal Card Company. These organisations deliver high-end, award-winning, technology-led packaging solution, specialist ESD & Antistatic consumables, cleanrooms and consumables to industries spanning the electronics, medical, defence, aerospace, automotive and auto sectors. Clients include global giants like; Apple, The Ministry of Defence, Huawei, BMW, Celestica, Cisco, Farnell, Flextronics, Ford, Foxconn and IBM. We also specialise in finding innovative technical solutions and reducing purchasing & supply costs.

As well as our Corporate Headquarters at Integrity House, Bury St Edmunds, we have offices and associates throughout Europe, the Far East and the United States.

Our mission: -We are dedicated to the delivery of world class service to our customers. Through partnerships we grow as people and as a business.

Our Vision: -To grow a global business which enables manufacturers to build their products, their service and their reputation – our service is the very core of our customer’s success.

There is an opportunity for an apprentice to join the team.

Main description

In this role you will be assisting and supporting the Global Services Team with a variety of administrative and sales tasks. The Global Services team manages a diverse pool of internationally located clients, whom are the industry leaders in their field. The team has to perform at an extremely high level in order to exceed our customers’ expectations. This is a fantastic opportunity to join a rapidly growing SME, with extensive opportunities to grow into a variety of business functions as their career progresses.

Candidates will be handling office tasks, providing polite and professional assistance via phone and e-mail across all departments and with customers. The ideal candidate will be keen, professional, polite and attentive; key skills you will need to succeed in a business environment and be a generally helpful and positive presence in the workplace.

Key objectives for the role will include:

Processing sales order entries within agreed KPI’s and providing timely order confirmations to customers.
Answering telephone and transferring them to the appropriate staff member.
Ensuring delivery notes are processed within agreed timelines for all accounts under the specified team.
Providing weekly updates to customers on outstanding order reports.
Providing sales team with customer queries support, including delivery discrepancies, lead-time queries and any additional requirements.

Key responsibilities will include:

Attending regular team meetings and one-on-one review meetings with the Account Manager to build more effective communications, and to highlight training and development needs and communicate feedback on weekly events.
Providing timely feedback to sales manager on any customer and supplier issues regarding complaints and supply.
Adhering to all company policies, procedures and business ethics codes.
Managing, where necessary, day to day supply chain issues to meet agreed SLA’s involving liaising with customers and suppliers.
Providing support and flexibility for additional divisions within Antistat as requested by Sales.
Arranging Pro-forma Invoices and acquiring payment details when necessary.
Responding to and providing POD (Proof of Delivery) requests as required.
Responding to delivery exceptions and informing customers of delays and subsequent updates to ETA’s as required.
Advising Account Manager of any equipment or building functional issues.
Ensuring personal development on new systems and processes are completed whilst ensuring daily responsibilities are not affected.
Conducting professional customer enquiry handling in a positive and informative manner maintaining high levels of customer service.

Entry requirements

GCSE Grade A*-C (9-4) in maths and English, or equivalent - essential

Skills required

  • Ability to follow instructions with a high attention to detail.
  • Professional verbal and written skills.
  • Willingness to learn a strong understanding of customer base and market dynamics and requirements.
  • Willingness to fulfil a variety of tasks in order to find the best fit within the company.
  • Ability to professionally interact and cooperate with all company employees.

Personal qualities

  • Confident in communicating with customers.
  • Punctual and reliable.
  • Professional, polite and attentive

Training to be Provided

Level 3 Business Administrator Apprenticeship

Things to consider

Although desk based you will be required to liaise and visit other departments within the company (Warehouse for example). As well as using Microsoft Office you will be trained on our in-house CRM and Inventory Management programme. Your one hour for lunch and time for study will be included in your working hours.

Future Prospects

This is a fantastic opportunity to further your administration skills and learn from a highly-experienced and growing team. You will also be working towards a widely-recognised Level 3 in Business Administration. We are committed to developing local talent for the future and have gone on to employ five apprentices over the last three years. It is an exciting time for the company as we expand into the US. At the end of your time with us, you will have a greater understanding of what we do and how closely our career offerings match your career ambitions.

Closing Date

The closing date for this job offer is on 12/07/2021

Salary

£9000 per year

Location

This job is located in Bury ST Edmunds, Suffolk

How to Apply

Apply Now

About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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