Home Explore Apprentice Administration Assistant - RMBI Care Co.

Apprentice Administration Assistant - RMBI Care Co.



Applications for this role are now closed.

27th June 2024

Employer Description

Caring has been our way of life since 1842 and we provide a Home for over 1,000 people across England and Wales – while supporting many more. Whether people need residential care or nursing care, residential dementia support or limited sheltered accommodation, we care for them professionally and kindly.

We seek reliable individuals who share our values (Kind, Supportive, and Trusted), are dedicated to teamwork and committed to the care of our residents.

We believe our staff to be our greatest asset and we work hard to invest in the people behind our award winning service. We are proud to boast an award nominated wellbeing scheme, and we aim for our staff to get the most out of every day with RMBI Care Co.

Main description

Our Administration Assistants are the face of our reception area; greeting visitors and answering telephone queries professionally and courteously, while showing care and support to our residents and their families. As part of the business team, you'll get to know the residents and be support to them as they go about their daily lives in the Home.

Main Duties:

  • Welcome all visitors in a friendly but professional manner
  • Offer a drink to visitors
  • Show all visitors to appropriate area of the Home such as resident room or lounges as appropriate without delay
  • Ensure all telephone calls are answered promptly and courteously in line with company protocols
  • Placing of external ads as directed by the Home Manager
  • Sending out application packs to prospective candidates
  • Receiving applications and logging
  • Issue all applications received to recruiting manager
  • Arrange suitable interview times for candidates
  • Interview and selection packs are produced and passed to interviewing manager
  • Greeting candidates and reviewing and verifying right to work documentation
  • Write to successful and unsuccessful candidates confirming outcome of their application/interview
  • Obtaining employment references
  • Initiating DBS check and health questionnaire
  • Monitoring process to ensure no significant time lags
  • Regular contact with new starters ensuring they are aware of any delays in process
  • Creation of new starter files
  • Update HR records of all new starters
  • All Home invoices except maintenance are logged on spreadsheet and coded
  • Request approval from Home Manager
  • Scan approved invoices and send to Finance
  • Record and process any cheques or money for residents in line with company procedure
  • Write letters of support to enable residents to successfully withdraw requested funds
  • Record all purchases made by residents in line with company protocol
  • Process requests for petty cash, ensuring the necessary authorisation is sought.
  • Monitor the Imprest Petty Cash account, recording all transactions, ensuring proper authorisation is always sought and reporting to Finance at month end
  • Monitor and keep records of all transactions - Amenity account
  • Record all Association/Legacies and Donations – as above but records kept at Home and not HO
  • Update enquires log as directed by the management team
  • Update resident records as directed by the BA
  • Daily exceptions to working hours are manually input
  • Weekly processing of payroll information – checking for different shifts/holidays and sickness
  • Print off reports and keep as record
  • Calculate sickness and leave entitlements and update Snowdrop records
  • Run reports for ROM – weekly activity report of Agency usage
  • Stock checks and ordering of any stationery required
  • Ensure that all documentation is properly filed and stored (in secure cabinets if required).
  • Supporting meetings and taking notes
  • Producing materials and documents as required by the management team
  • You'll support the Business Relationship Manager and provide administrative assistance in a variety of tasks including invoice processing, recruitment and maintaining staff records. It's a busy role where every day is different.

Our in-house Training Manager will be on hand to support you through your induction programme, and the learning and development team will be ready to help you develop your career in social care and give you the tools you need to flourish and grow. We have an award-nominated wellbeing scheme and we support our staff to achieve the most out of every day working with us.

Entry requirements

GCSE grades 4 or above in Maths and English - Essential
NVQ in Customer Service - Desirable

Skills required

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Number skills
  • Team working

Training to be Provided

The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Functional skills will be studied if equivalent qualifications are not held.

Things to consider

Located in the historic market town of Bury St Edmunds in Suffolk, Cornwallis Court is a short walk from bus and train services. There is free parking on site. Cornwallis Court provides residential care, nursing and residential dementia support for up to 68 residents with permanent care or short-stay respite breaks.

Future Prospects

A potential for a full-time role, for the right applicant, upon successful completion of the apprenticeship.

Closing Date

The closing date for this job offer is on 16/07/2024


£17846.40 per year


This job is located in Bury St Edmunds, Suffolk

How to Apply

Apply Now

About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

Read More

My Page