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Apprentice Customer Contact Advisor / Customer Service Advisor



12th February 2021

Would you like to join a forward-thinking organisation that makes a real difference in people’s lives? Would you like to gain qualifications and skills to help you move to the next stage of your career?

If so, joining Saffron’s Community as our 50th apprentice would be the perfect opportunity for you to train and develop as an Apprentice Customer Contact Advisor within our Customer Contact Team. You will provide an excellent first point of contact for all customers of Saffron and our stakeholders. You will diagnose repairs, raise maintenance work orders, recover rent arrears, assist with income collection, and provide technical administrative and clerical support to staff within Asset Management and Housing Management.

** We welcome applications from anyone who would like to start a career in Customer Service including those who are currently in full-time education and looking to start an apprenticeship this summer. Although the start date in 2021 is flexible dependent on the successful candidate.

Key responsibilities include:

  • To undertake and complete the Customer Service Practitioner Apprenticeship.
  • Work within the Customer Contact Team to learn on the job knowledge and to gain the appropriate skills to become a fully-fledged Customer Contact Advisor by:
    • Establishing the needs of the customer and where possible resolving enquiries at the first point of contact. The enquiries could include but are not limited to:
      • Responsive repairs, gas safety, improvements and major repairs
      • Housing, estate and tenancy management
      • Arrears, rent queries and payments
      • Resident and community involvement, including surveys

Our ideal candidate will have:

  • A genuine interest of working in a busy customer services / contact centre environment.
  • Possess the following qualities:
    • Friendly
    • Polite
    • Empathetic
    • Professional
    • Positive
    • Enthusiastic
    • Energetic
  • Possess excellent communication and interpersonal skills.
  • Intuitive with IT and possess good IT skills to include Microsoft Word, Excel, Outlook and Teams.
  • Good level of general education including GCSE English Language and Mathematics at grade 5 / C or above, although a positive attitude and a willingness to work toward equivalent qualifications is equally important.

Closing Date

The closing date for this job offer is on 11/04/2021


£8,896.39 - £17,049.78 per annum


This job is located in Long Stratton, Norwich, Norfolk

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About Saffron Housing

Established in 2004 and operating from a head office in Long Stratton, just a short drive South of Norwich on the A140, we manage over 6,000 homes throughout East Anglia. We p...

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