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Apprentice Hospitality Team Member

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4th April 2022

As an Apprentice Hospitality Team Member, you will work in a multi- skilled team, predominantly working front of house by greeting guests, taking orders, running food, clearing tables, preparing desserts, salads and sandwiches, and taking payments. You will assist with general upkeep, day to day cleaning and food safety duties.

Main duties will include:

Engage with customers to determine their needs and establish a good rapport
Deliver excellent customer service in line with business standards, with the aim of exceeding customer expectations
Check that customers are satisfied with products and services, and act on any feedback in line with our procedures
Promote the business and help identify opportunities to increase sales
Carefully handle payments, transactions, and stock
Keep an up-to-date knowledge of our products and services, prices and special offers, and matching them to the customer’s needs
Awareness of the business’ unique selling points, promotions and marketing campaigns
Recognise and understand legislative responsibilities relating to the business
Support team members to ensure products and services are delivered on time and to a high standard

Working hours will include mixed shifts, 5 days a week - AM shifts start from 7.00am, PM shifts start from 4.00pm. Restaurant opening hours are: Tuesday - Saturday 8.00am - 10.00pm and Sunday 9.00am - 2.00pm with 30 minute break (unpaid) every day.

Total hours per week: 30.00

Desired skills:

Able to work as part of a team
Good communication skills
Excellent customer service skills
Able to work independently and use initiative
Highly organised and able to multi-task
Excellent time-keeping skills
Personal qualities
Commitment and a strong work ethic
Good attendance and reliable
Well-presented appearance
Friendly and outgoing

Desired qualifications
Level 1 Functional Skills in English and Maths or GCSE Grade 2/E is preferable. If not, learners will be required to attend additional sessions.

Future prospects
Opportunities for a full paid position, progression on to Level 3 and a Senior Front of House role.

Things to consider
This is the first of many Harry’s Soul Stations and you could be part of the company's development
We have a very strong team work ethic and believe everyone should play a part in each role in the restaurant to gain an understanding and respect for every team member's roles and responsibilities
A cross - trained team is a strong one that has everyone’s backs. You will have the opportunity to have a go at every aspect of the job
Harry's Soul Station is located off the inner ring road
Wages will be £150 per week, plus tips
Candidates can start working part-time before the apprenticeship start date. Full time summer work is also available.

Benefits include:

Free team meals
Staff discount
Early closing times
Flexible hours
Continued training
Working for a family business

If you are interested in this role, please email your CV and covering letter stating why you feel this role would suit you to harryssoultrain@gmail.com

Closing Date

The closing date for this job offer is on 31/05/2022

Salary

£150 per week

Location

This job is located in Norwich, Norfolk

About Harrys Soul Train

About Us Harrys Soul Train is our family business run by Mum Donna, Dad Marc and our son Harry.Our love for street food and world cuisine along side our 20+ years in the catering industry and our sons love for creating in the kitchen has lead to Harry’s Soul...

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