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Apprentice Information Communications Technician

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Applications for this role are now closed.

14th August 2023

Apprentice Information Communications Technician - Greene & Greene Solicitors

As an Apprentice Information Communications Technician you will support customers and colleagues with their IT issues to rectify them, as well as support the company's productivity. Your tasks will range from resetting passwords to configuring hardware and answering the telephone.

Closing date: 28 Aug 2023
Apprenticeship summary
Annual wage - £22,500.00
Working week - Monday- Friday, 08:45- 17:30. 60 minute break every day.

Total hours per week: 37.5
Expected duration - 21 Months
Possible start date - 01 Sep 2023

Apprenticeship level - Advanced - Level 3 (A level)
Reference number - VAC1000190911
Positions - 1 available                          

What will the apprentice be doing?                                                  

An Information Communications Technician provides varied support to customers, including setting people up on systems, configuring and despatching hardware to users, providing support when needed and rectifying issues, working as part of a team of 3 which in turn forms part of a larger admin team, supporting the business to maintain the organisation's productivity.

The role includes:

  • Answering the telephone
  • Assisting users with common issues relating to hardware, software, web applications and connectivity
  • Supporting people both remotely and in person

You will learn to use a large variety of tools to resolve IT issues including:

  • Password resets and restoring lost files.
  • Setting up new user accounts.
  • A countless variety of complex and intriguing problems that require a keen, enquiring and logical mind to troubleshoot.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Apprenticeship Standard in Information Communications Technician
  • Level 2 Functional Skills in English
  • Level 2 Functional Skills in maths

For the End Point Assessment (EPA) apprentices will undertake a professional discussion underpinned by the portfolio, and a project report with questioning.

Apprentices are expected to attend college one day per week (term-time only) at the Ipswich Road campus, located near Norwich city centre.

What is the expected career progression after this apprenticeship?

A position may be available for the right candidate following successful completion of the apprenticeship

Requirements and prospects
Desired skills and personal qualities
Communication skills, Organisation skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Independent working, Responsible, Good IT skills/ understanding, Excellent time- keeping, Enthusiasm

GCSE or equivalent English and Maths (Grade 4/C or L2 Functional Skills) Desired

Things to consider

Infrequently you may be required to work outside the normal core hours, in order to minimise the down time the business would experience if works were carried out during the normal working day. If candidates do not have the entry grades, they will be expected to attend additional Functional Skills sessions. These may run on a different day to the usual college delivery. Applicants who are currently undertaking or sitting GCSEs should include their predicted grades on their application. If successful for this position, you will be offered a conditional place on the apprenticeship, subject to you meeting the entry requirements listed above.

About the employer

Greene & Greene is a firm of solicitors, providing advice to local, national and international clients. We are located at 80 Guildhall Street and currently roughly 75 people work at the site.
Greene & Greene Solicitors




IP33 1QB
Training provider
City College Norwich (Apprenticeships)


01603 773365

Closing Date

The closing date for this job offer is on 28/08/2023




This job is located in Bury St Edmunds

More Information and How to Apply

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About Greene & Greene

Greene & Greene is a long established firm of solicitors based in Bury St Edmunds, Suffolk. Our lawyers advise individuals and businesses based all over the UK. Independent legal directories rate Greene & Greene as one of the best law firms in East Anglia. L...

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