Home Explore Apprentice Information Communications Technician - IPSWICH COMPUTER SERVICES LTD

Apprentice Information Communications Technician - IPSWICH COMPUTER SERVICES LTD

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24th October 2023

Employer description

We are a medium sized IT support company with over 25 years’ experience support local small to medium businesses. We have 8 engineers and an admin team supporting over 150 companies, mostly local although we have some national customers. We are based outside of Ipswich in a rural setting with relatively easy access from the main routes.

The role is within the support team alongside current senior engineers. We have 8 engineers covering over 150 customers and you have the opportunity to get involved with an array of jobs from desktop features to enterprise servers. You will get first-hand experience in cloud technologies, cyber security and project planning and installations.

Main description

What you will do in your working day

  • To provide 1st Line support via telephone and remote software to customers
  • Diagnosing and resolving where possible or escalating accordingly
  • Updating company systems, opening/closing and following up on events/jobs
  • Managing Customer IT documentation
  • To proactively be aware of security and compliance and raising issues where appropriate
  • To undertake any other related duties consistent with the post as directed by management
  • Although these are not exhaustive day-to-day tasks, each day is different and you will be working in a support department alongside all levels of support engineer.

Training to be provided

Training provider

Apprenticeship standard
Information communications technician Level 3 (A level)

The apprentice will complete the Information Communications Technician Level 3 qualification. 
Functional Skills Level 2 for Maths and English are also available to take alongside the apprenticeship

Entry requirements

GCSE or equivalent English and maths (Grade Level 2/C/4) Desired

Things to consider

• Occasionally accompanying Senior engineers on site visits to customers

• Opportunity to experience areas outside of the apprenticeship within IT

• Predominantly office based

• Open plan office

• No local amenities for lunch if you have no transport

Future prospects

We would be looking to keep the apprentices on as full-time engineers should they complete the program
On completion, a job offer would be made with a review of pay and responsibilities along with future path within the company

Closing Date

The closing date for this job offer is on 21/12/2023




This job is located in Ipswich, Suffolk

How to Apply

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