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Apprentice Infrastructure Service Desk Analyst - ECS Computers



13th September 2018

Working week
Monday to Friday 09:00 - 17:30 1 hour lunch break Saturday 09:00 - 13:00 Hours to be confirmed

Total hours per week: 40.00

Apprenticeship duration
15 months


Key Duties, Tasks and Responsibilities:

  • Take ownership of customer support queries and work through to resolution
  • Answer service desk phones and respond to support tickets from PSA system in a timely manner and at all times within SLAs
  • Proactively monitor customer infrastructure using RMM tools
  • Assist other team members in the execution of their duties and assist the workshop with repairs
  • Ensure adherence to ITIL (Information Technology Infrastructure Library) ITSM principles
  • Ensure all incidents and service requests meet assigned SLAs
  • Maintain and promote a good customer service delivery culture at all times
  • Network and Infrastructure Maintenance
  • Monitor network performance and troubleshoot problem area’s as needed

Closing Date

The closing date for this job offer is on 30/09/2018


£148.00 p/w


This job is located in Kings Lynn, Norfolk

How to Apply

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