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Apprentice Lettings Assistant (Business Administration)



16th May 2024

Would you like to join an organisation that makes a positive difference to people’s lives?

If so, joining Saffron’s Community would be the perfect opportunity for you to train and develop as an Apprentice Lettings Assistant and become part of a team of over 200 employees who are committed to providing quality homes and services to the people of Norfolk and Suffolk

As an Apprentice Lettings Assistant, you will undertake training to gain a Business Administrator Apprenticeship level 3, whilst obtaining valuable on the job skills and experience to kick start your career.

You will work with Saffron’s Lettings team to work collaboratively with the Housing Management and Asset Management teams to provide an efficient and effective customer focused service and to provide guidance through the lettings process.

About the Department
The Lettings Team is part of the Tenancy Service Team which includes, Housing Management, Income and Wellbeing Teams. The role of the Lettings Team is to let properties that have become empty in line with the relevant policies and procedures and government guidelines. The team works closely with the local authorities in the areas we operate to ensure that allocation of Saffron’s properties is to people who are in the most housing need and that properties are let as quickly as possible to reduce rental loss.

About the Training
Training will be via City College Norwich. Training and assessments are delivered in the workplace and in college.

Key responsibilities include:

  • To undertake and complete a level 3 Business Administrator Apprenticeship.
  • Work within the Lettings team to learn on the job knowledge and to gain the appropriate skills to become a fully-fledged Lettings Assistant by:
    • Working with the Lettings Officers to:
      • undertake the lettings of all Saffron’s properties.
      • provide advice and assistance for housing applicants and tenants seeking to exchange properties.
      • ensure that the letting process is undertaken accurately and legally.

Please see the full list of responsibilities on the Role Profile.

Our ideal candidate will have:

  • A genuine interest of working in a busy office environment dealing with customers and tenants.
  • Possess the following qualities:
    • Friendly
    • Polite
    • Empathetic
    • Professional
    • Positive
    • Enthusiastic
    • Energetic
  • Possess excellent communication and interpersonal skills.
  • Well organised and methodical with excellent attention to detail.
  • Able to work as part of a team and also able to work independently.
  • Possess good IT skills to include Microsoft Word, Excel, Outlook and Teams.
  • Good level of general education including GCSE English and Mathematics to grade 4 / C or above, or Level 2 Functional Skills in English and Mathematics. Although a positive attitude and a willingness to work towards equivalent qualifications is equally important.

Closing Date

The closing date for this job offer is on 02/06/2024


Age 16 – 20 £16,590.95 per annum, Age 21+ £22,069.92 per annum


This job is located in Long Stratton, Norwich, Norfolk

More Information and How to Apply

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About Saffron Housing

Established in 2004 and operating from a head office in Long Stratton, just a short drive South of Norwich on the A140, we manage over 6,000 homes throughout East Anglia. We p...

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