Home Explore Apprentice Receptionist : West Norfolk Academies Trust

Apprentice Receptionist : West Norfolk Academies Trust



Applications for this role are now closed.

9th September 2020

About the employer
A secondary academy which is part of the West Norfolk Academies Trust.

St Clement’s High School is a small and friendly oversubscribed school at the heart of its community. In January of 2017, the school was judged as Good in all categories.

Teachers pride themselves on knowing the students as individuals and visitors frequently comment on the friendly, ordered atmosphere and the politeness of our students.

Our School has a strong focus on student achievement and progress. We want every student to have the best life chances possible and we know that this starts with a great set of qualifications.

Training provider


Working week
Monday to Friday, term time plus one week (training days) (39 weeks per year). Total hours per week: 35.00
Expected duration
15 months

Desired qualifications


  • Level 2 English (or equivalent)
  • Level 2 maths (or equivalent)


  • Level 2 IT qualification (or equivalent)



  • Undertake switchboard, receptionist and messenger duties within the school, in accordance with agreed arrangements. To ensure that the Reception area is staffed at all times
  • Receive and reply promptly to any telephone enquiries and other messages, dealing as appropriate with routine enquiries
  • Ensure that visitors to the school are courteously and correctly received and hospitality provided as required and to deal sensitively with anxious, distressed or impatient callers, whether by telephone or in person and whether students, parents or external visitors
  • Ensure post, both incoming and outgoing, is dealt with promptly and efficiently
  • Undertake clerical and administrative duties of a routine nature which could include: issuing bus passes, dealing with lost property enquiries, administering medicines in-line with school policy, assisting with the preparation of forms, maintenance of records/registers including student admissions/leavers and student absences, taking delivery and signing for goods, checking goods received to orders and signing delivery notes for the finance department, assisting with the receiving of and storage of supplies and new equipment
  • Provide routine clerical and other assistance in other areas of the school including the library, resources area, medical area and examinations officer
  • Undertake photocopying, filing, faxing, emailing, type letters and general correspondence
  • Ensure the front office is tidy at all times
  • Make ID badges for visitors
  • Undertake any other duties that are commensurate with the grade and scope of the post, as determined by the Administration Manager or other senior staff
  • Ensure that all work is undertaken in accordance with agreed policies, procedures and appropriate legislation
  • Act as the first point of contact for emergency services, police, social services and other external agencies etc. 
  • Adhere to safeguarding requirements in all matters
  • Apply first aid, as appropriate and undertake first aid training when required
  • Check first aid boxes on a monthly basis

Job context and flexibility:

The duties and responsibilities listed in this job description provide a summary of the main aspects of the role. This is not an exhaustive list and the post holder may be required to carry out other tasks, as deemed appropriate to the grade and nature of the post.

This job description sets out the duties and responsibilities of the post at the time it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post.

Due to the routine of the school, the workload may not be evenly spread throughout the year.  Flexibility of hours and a flexible attitude and willingness to assist others in the team, when required, is necessary.

The post holder will have a shared responsibility for the safeguarding of all children and young people. The post holder has an implicit duty to promote the welfare of all children and young people.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. All staff will be subject to an enhanced DBS (Disclosure and Barring Service) check.

Closing Date

The closing date for this job offer is on 18/09/2020


£145.25 p/w


This job is located in King's Lynn, Norfolk

More Information and How to Apply

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