Working for the Shared Revenues Partnership, delivering Revenues and Benefit Services for three Local Authorities; Ipswich, Babergh and Mid Suffolk Councils; the post holder will undertake administrative duties to support the billing and collection of taxes and the award of discounts, reliefs and Housing benefit.
Main duties include:
•Processing incoming contact; updating accounts and responding to customers enquiries as required.
•Undertaking to check reports, listings or correspondence and determine appropriate action to take.
•Assisting with routine reviews of entitlement including benefits, discounts, exemptions and reliefs. Update accounts and maintain records.
•Carrying out office based searches/tracing to establish customer entitlement to benefits and to establish customer whereabouts where mail is returned undelivered or gone away.
•Providing an administrative service to Officers, including making appointments, either by personal contact, telephone or letter. Prepare case work as required.
•Undertaking research; compile statistics and reports as required.
•Contributing to business improvements through active participation in projects, process reviews and enhancements.
•Working towards your advanced apprenticeship qualification with due diligence.
More Information and How to Apply
About Apprenticeships Suffolk
We are the Apprenticeships Suffolk Young Person's Service delivered by Suffolk County Council. You may have seen us out and about, at your school or college in our orange shirts with our stand giving out useful information or delivering apprenticeship worksho...