Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.
We are currently recruiting for two apprentices one in Ipswich and the other for our Norwich branch
Our retail department continues to go from strength to strength and we are now in a position to recruit a highly motivated and dedicated apprentice to join the Retail Travel Sales team in our Travel Quest Branch in Ipswich. This is a rare and exciting opportunity for an apprentice to develop their skills further and make a real difference to our customer base.
Are you motivated by delivering exceptional customer service?
Are you passionate about travel?
Do you embrace change and love to solve problems?
Do you regularly go above and beyond to improve the customer journey?
As the successful candidate you will provide customers with a travel service, tailor-made to their requirements, generating sales of all travel products whilst taking responsibility for the administration and operational support associated with the products whilst working towards a nationally recognised qualification.
Reporting to the Branch Manager your duties will include:
Liaising with customers in branch, and via telephone in regards to queries and bookings
Meeting branch and individual sales targets
Offering the customer a high level of customer care – adhering to service standards
Assisting with the design and delivery of marketing campaigns
Invoicing, ticketing and processing payments
General office administration
Fred. Olsen Travel always projects a professional image to its clients. Due to the working environment of this role, you will need to be highly flexible and able to carry out your work with confidence at all times.
Fred. Olsen Travel offers a range of company benefits including Pension Scheme, BUPA medical, Life Assurance and discounted holidays and cruises.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
General standard of education e.g. 5 GCSE’s or equivalent grades A*-C including Maths and English
IT Skills - have knowledge of Microsoft Office and emails.
Able to prioritise workload.
Proven written and oral communication skills.
Possess a highly service orientated approach.
Ability to work well as part of a team
To undertake on the job training and complete the apprentice programme.
Ability to use databases
Customer service skills
How to apply
Please go online and complete the application
The closing date for this job offer is on 08/07/2022
To be advised
This job is located in Ipswich, Suffolk
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.