About the employer
Service Advisor in the Service Department within a Volkswagen Group dealership.
Monday - Friday, with possible Saturdays, shifts TBC. Total hours per week: 40.00
It is initially a 2 year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career.
The role itself is focused around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.
You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.
Day to day duties within the role include:
- Customer service – focal point of contact to customers for servicing over telephone and face to face -arranging bookings and appointments walking customers through damage checks
- Administration – book service appointments - prepare invoices - process warranty claims
- Teamwork – liaising with the workshop, management and customer
- Up selling – promote and sell accessories & service plans
The closing date for this job offer is on 30/11/2018
This job is located in Norwich, Norfolk
More Information and How to Apply
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