Applications for this role are now closed.
Number of hours per week: 25
Working pattern and contracted hours (including any shift patterns): Typically Monday 3:30-8:30, Tuesday 3:30-8:30, Wednesday 3:30-8:30, Thursday 3:30-8:30, Friday 3:30-8:30 in term-time, more flexible hours available in school holidays.
Based on the busy reception desk, the post holder will be the face of the organisation for our afternoon and evening classes. They will greet building users and answer their questions in person, via email and on the telephone, with a ‘can-do’ attitude.
General duties will include staffing the reception desk, responding to requests and queries by the public (via email, phone and face to face communication), assisting with general housekeeping, correctly opening and closing the building, helping with our social media accounts, checking participants into classes and registering new ones onto our systems, taking payments from participants and managing the till.
Essential skills, experience and qualifications:
The candidate will need good communication skills; demonstrating the ability to work effectively with a variety of people including staff, young people, visiting and resident professionals and the general public. Basic IT, maths and organisational skills are also key. It is also desirable that candidates have interest in the arts and/or education.
Experience or qualification in supporting people with learning disabilities, or physical or sensory impairments and knowledge of alternative communication methods, (eg. British Sign Language, Makaton, symbol communication systems) is also desirable.
Workplace induction, performance review and exit support.
Individual skills audit and progress reviews, through the SkillsBuilder framework.
Access to the Kickstart East Anglia Induction and Progression training packages, including a range of sessions on transferable employability skills including: telephone and front of house communication, Excel, data protection, timekeeping, and goal setting.
Enrolment in the bespoke Kickstart East Anglia peer-to-peer and industry networking platform.
Role specific training, including:
-Child bereavement awareness training
-Gender Smart training
-Designated CP training
-WEA partnership network
-Reflective practitioner training
-My Concern training
-Managing stress and anxiety
-Experienced 1 to 1 Mentorship, modelled of our Introduction to Creative Industries
We are also open for the candidate to teach on our delivery team, should they have the necessary artistic disciplinary expertise. The post holder will be required to consent to a DBS check.
Please send your CV to firstname.lastname@example.org to apply and remember to talk to your Work Coach at Job Centre Plus about this vacancy.
The closing date for this job offer is on 26/11/2021
National Living Wage for age group
This job is located in Kings Lynn, Norfolk
More Information and How to Apply
About West and South Norfolk Kickstart Vacancies (GOV)
If you’re aged 16-24 and interested in a Kickstart vacancy, you need to be on Universal Credit. To check eligibility and find out how to apply, send your JCP work coach a journal message with the job title, employer name and postcode you are interested in.