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BT Field Support Technician - BT



2nd July 2021

Employer Description

Main Description

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

About the apprenticeship you’ll study for

As an Apprentice Field Support Technician you’ll study for a Level 3 apprenticeship. Depending on where you’re based will affect the exact apprenticeship you’ll study for will vary:

In England, you’ll follow Information Communications Technician Level 3
In Wales and Northern Ireland, you’ll follow IT Software, Web & Telecoms Professional Level 3
In Scotland you’ll follow ICT Modern Apprenticeship Level 3.
Don’t worry, you’ll still be a Field Support Technician, no matter the apprenticeship you follow. 

Your apprenticeship scheme will last for 18 months.
You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week. 

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond.  Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!

This job is available in the Enterprise part of our business. 

Closing Date

The closing date for this job offer is on 31/12/2021




This job is located in Brighton, Bury St Edmunds, Cambridge, Corby, London, Chelmsford, Stevenage;, Nationwide

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About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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