About

Employer description

A local domestic heating services employer. As a family-owned business, it means they can react quickly to the changing needs of our customers and they have the freedom to create partnerships with our specialist radiator manufacturers around the globe.

Main description

We are a fast paced and growing family run establishment, situated on the outskirts of Thetford. We are distributors to Trade customers, nationally, of designer radiators, towel rails and all accessories needed. The team are looking to recruit a Business Administration Apprentice to join their team.

Main roles and responsibilities: 

• General office administration: Managing emails, phone calls, enquiries, meeting scheduling, filing, and maintaining office supplies.
• Document management: Preparing and updating company documents such as correspondence, spreadsheets, forms, and internal reports.
• Data entry: Accurately entering sales orders, delivery notes, supplier invoices, and customer records into the company’s ERP or order processing system.
• Processing customer orders: Entering orders into the system, checking stock availability, confirming dispatch dates, and issuing order confirmations.
• Handling customer enquiries: Answering questions about radiator specifications, prices, stock levels, delivery times, and after-sales issues.
• Producing sales documentation: Creating quotes, pro-forma invoices, sales invoices, and credit notes in line with UK invoicing and VAT requirements.
• Customer account support: Maintaining customer details, checking payment status, and liaising with accounts when needed.

Entry requirements

Essential:

GCSE Maths and English at grades 4 or above required.

Skills required

• Communication skills
• Attention to detail
• Organisation skills
• Initiative
• Logical
• Team working
• IT skills

Training to be provided

The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.

Things to consider

Small office of 5 staff with a supervisor. Fast paced but friendly team and atmosphere.

Future prospects

There are various roles that we can apply to any successful completion of the apprenticeship. The company continues to grow and roles do become available. Our aim is to help the apprentice complete their course and then retain them within the company, helping them progress their career.

Closing Date

The closing date for this job offer is on 12/01/2026

Salary

£ 14722 per year

Location

This job is located in Thetford, Norfolk

How to Apply

Apply Now

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