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Business Support Apprentice (Building Control/Planning)



Applications for this role are now closed.

23rd August 2023

Business Support Apprentice (Building Control/Planning)

Reference: - REC/23/00196
Organisation: - South Norfolk and Broadland Councils
Place of work: - Horizon Building, Norwich, Norwich
Salary details: - £20,103 - £21,099 per annum
Job term: - Full Time
Hours: 37 hours per week
Appointment: Fixed Term
Closing date: 10 September 2023 11:30 PM

Love being busy, working in a fast-paced operational team?

Role Snapshot…
Provide comprehensive, flexible effective administrative support to the services of our CNC Building Control/Planning Team, to meet our customers’ needs. This is a great entry role for anyone looking for a career in Business Support and Administration or as a first step into Planning/Surveying.

You will also be expected to study and complete the Business Administrator Level 3 apprenticeship.

What you could be part of…

Our Business Support team provide a technical and administrative service to the Building Control Surveyors/Planning Officers, dealing with Building Regulation/Planning applications, property search requests and calls from builders, agents and homeowners requiring their building work to be inspected/Passed by our Professional Surveyors/Planning Officers. Also ensuring that our systems are maintained to the highest standard to enable the Councils to meet their statutory obligations to protect, enhance and keep our communities safe and vibrant. You will part of a flexible team of administrators that often work across our four service functions of Planning, Land Charges, Building Control and Regulatory, so this role will never be dull and there will always be something new to learn!

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing…

  • Assisting with all incoming communication.
  • Provide administrative support to the services of the Place Directorate.
  • Checking and verifying customer requests, updating, and maintaining computer systems as necessary.
  • Raising sales ledger invoices and purchase orders and undertaking reconciliation and goods receipting as required.
  • Assist in the implementation of new and improving existing office systems, to meet the overall directorate objectives and service area requirements.
  • Responding to routine correspondence and enquiries from members of the public, suppliers and staff
  • Provide document scanning and indexing services.
  • Study for a technical qualification with the professional body – Level 3 in Business Administration.

You must have…

  • Good general level of education including GCSE Maths & English (Grade 4-9) or equivalent
  • Some basic administrative experience in a similar or related role
  • Demonstrable interest and enthusiasm for the areas in which the apprenticeship is based
  • Good IT skills with a knowledge of a range of computer packages e.g. Microsoft Word, Excel etc
  • Evidence of confident communication skills and telephone manner 

What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.

Key Information:

For advice on how to apply, please visit our website https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34

If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.

Recruiting Manager: Jo Howard

Email: joanne.howard@southnorfolkandbroadland.gov.uk 

Phone Number: 01508 535302

HR Team:

Email: hrteam@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533995

Closing date: 10 September 2023 at 11:30pm  

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

Interview date: To Be Confirmed

Other Information

Next steps…

We will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.

For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34

For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx

If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website

Please note we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.norfolkjobsdirect.org/southnorfolk/index.aspx

We are not accountable for any applications or details published through other job sites.

Closing Date

The closing date for this job offer is on 10/09/2023


£20,103 - £21,099 per annum


This job is located in Horizon Building, Norwich

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