About
Employer Description
Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working.
Main description
There is a customer service apprentice vacancy in our Ramsey office.
Day to day duties to include:
- Ability to deal with clients face-to-face in a polite and efficient manner, as first point of contact within the firm
- Quoting costs for our services, making appointments and booking meeting rooms
- Certifying clients' ID when attending office
- Providing teas and coffees for clients when required
- Taking payments either by card/cash or cheque and identifying correct client
- Taking telephone calls, transferring to relevant person and taking detailed messages where required
- Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy
- Distribution of post on daily basis once checked by Partner and scanned to relevant matters
- Keeping files up-to-date in line with company policy. Carrying out Compliance/AML checks
- Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy
- Ensuring client confidentiality is observed at all times. Following procedure for closure of files
- General office duties, including photocopying and scanning, when required
- Taking ownership of the companys’ online presence, including monitoring Google Reviews. Looking at ways to increase online presence
- Projects to improve the efficiency of the office, taking responsibility for all company precedents
- Mentoring new staff members, showing them the processes and procedures.
- Providing updates to all staff at staff meetings regarding website blogs, online campaigns and increasing good reviews
- Purchasing all stationery for office to a monthly budget
- Assisting with ascertaining assets/liabilities for probate matters
Entry requirements
GCSE or equivalent Maths and English (Grade 4-9) essential
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
Training to be Provided
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Day release to West Suffolk College.
Functional skills will be studied if equivalent qualifications are not held.
Things to consider
The job will involve detailed computer work.
Future Prospects
This Apprenticeship can lead on to a Paralegal Apprenticeship for the right candidate.
Closing Date
The closing date for this job offer is on 29/04/2024
Salary
£ 12313.6 per year
Location
This job is located in Ramsay, Huntingdon, Cambs
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
