Trinity Carestaff Solutions has two parts, one coordinating agency workers to work in nursing homes across East Anglia. There is also a Domiciliary business coordinating home care for up to 200 service users in the Cambridge area. The office team use multiple IT solutions to support safe 'remote working'.
They have an exciting opportunity for an Apprentice to join their office team.
Day to day duties include:
PASS system and telephoning:
Maintaining accurate Care Records on the PASS system
Registering new clients on the PASS system, updates and reviews
Monitoring and resolving all the alerts
Updating the medication records and care plans upon a client’s return from hospital
Ordering medication for clients
If a client has a problem with their equipment, I’m to ring the right person and ensure it is fixed efficiently
Spot check phone calls
Handling complaints correctly
Communicating with the carers quickly and efficiently every day if they have any issues with a client, pass system or with themselves
Scheduling of rotas
Plotting and allocation the new/existing clients times
Checking care plans efficiently to update any of their increased needs that I have become aware of
Calculating the carers hours and giving them their hours every week to ensure there is no issues with their pay
Engagement with Stakeholders:
Liaising with the Local Authority and CCG about new and existing placements
Discussing issues that have arisen with a client’s mobility, safety or whether they need longer time for their care calls with the correct authority
GCSE Grade C or above in maths and English (or equivalent) is desired.
Good English Speaking/Writing Skills
Ability to problem solve
Knowledge of the health and social care system.
Good Communications Skills
Motivated with the ability to motivate others
Good sense of humour
Ability to work as part of a team.
Full Level 3 Business Administrator Apprenticeship
Things to consider
There will be long hours on a computer and possible travel to service users homes to complete spot checks. The business runs a 24 hour service therefore some element of 'on call' may be required dependent upon skill and experience.
Trinity are a 'growing' company and would be interested to offer full time employment at the end of an apprenticeship to the right individual. Job roles available are Care Coordinators & Team Leaders. Trinity is interested in investing in their teams, currently three staff are commencing a Level 5 Management Qualification
The closing date for this job offer is on 30/10/2020
£168 per week
This job is located in Bury St Edmunds, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.