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Care Home Administrator Apprentice - Soham Lodge

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About

Applications for this role are now closed.

14th September 2020

Employer Information

Soham Lodge is an adult Social Care provider

Our 34 bedrooms become home to adult and elderly people with a variety of requirements and complex needs. Bariatric, Acquired Brain Injury, Dementia, Physical Disability, Multiple Sclerosis and Motor Neurone Disease are a few of the needs we manage. We have an exciting opportunity for an Apprentice Administrator to join the team.

Main Duties include:

Answer the telephone in a polite and courteous manner.
Transfer calls to correct department.
Take accurate messages, contact details, date, and time. Ensure transfer of message to the recipient. Either by telephone/email/hand.
Deal with queries via telephone and face to face.
Ensure that reception area is kept tidy.
Encourage visitors to sign in and out.
Take accurate details of any residential enquiries for business manager to contact.
Scan and email / post invoices to residents’ funders, be it private or local authority.
Input data into excel trackers for residents and staffing.
Communicate at all levels, from staff to local authorities, relatives, and friends of residents.
Be empathetic with relatives during difficult periods and grief.
Work in a way to abide by confidentiality and GDPR at all times.
Use the intercom to all access to visitors.
Shredding, archiving and filing paperwork

Entry requirements
GCSE Grade C or above in maths and English is desirable.

Skills Required
Basic computer skills including use word, excel and email.
Ability to multi-task.
Great communication skills

Personal Qualities
Calm under-pressure.
Good spoken and written English.
Polite and friendly.
Dresses appropriately for role.

Qualifications taken
Full Level 2 Customer Service Practitioner Apprenticeship

Things to consider
There is no public transport to Soham Lodge Care Centre. You will be sat for long periods of time.

What Next?
There may be opportunity to to cover annual leave, sickness, week ends and evenings in the future.

Closing Date

The closing date for this job offer is on 19/09/2020

Salary

£200 per week

Location

This job is located in Soham, Ely, Cambs

How to Apply

Apply Now

About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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