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Communities Support Apprentice - South Norfolk & Broadland Councils



Applications for this role are now closed.

23rd August 2023

Communities Support Apprentice

Reference: - REC/23/00189
Organisation: -South Norfolk and Broadland Councils
Place of work: -Horizon Building, Norwich, Norwich
Salary details: -£20,103 - £21,099
Job term: - Full Time
Hours: 37 Hours per week
Appointment: Fixed Term
Closing date: 03 September 2023 11:30 PM 
Please note that we can only consider applicants for this role who are over the age of 17 due to rules relating to working with children and young people. This post is subject to a satisfactory enhanced criminal record check. Warner style questions will be asked at interview.

Are you looking to kick-start your career working with the community?

Role snapshot
While studying towards a level 3 apprenticeship, you will gain plenty of practical experience in delivering events and projects which are designed to have a positive impact on the lives of the residents of Broadland and South Norfolk.

What you could be part of
The Communities team provides a range of services for residents which include engaging with community groups, delivering a highly regarded holiday scheme for young people, providing physical activity opportunities for those with stable health conditions, building bespoke support packages for vulnerable people, facilitating grant programs, processing information for Assets of Community Value (ACV) and enabling a variety of events to take place.

The team puts the resident first. Our aim is to enable communities to flourish, and the administration of our various engagement projects is key to this.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve services that make a real difference to people’s lives.

What you will be doing

  • Supporting the planning, preparation and marketing of various community engagement projects.
  • Helping to deliver projects and events in the community including school holiday sessions for children and young people.
  • Work within the Help hub, acting as the first point of contact to residents who may be vulnerable; offering a bespoke support package depending on their needs.
  • Assisting with administration including financial tasks, taking bookings, maintaining records and filing.
  • Responding to a wide range of queries via telephone, in writing and face to face.

You must have

  • Four GCSEs (A – C / 4 – 9) / Level 4 including Maths and English (or equivalent).
  • Demonstrable experience of working with children and/or young people.
  • The ability to work within a varied team as well as evidencing capability to work independently.
  • Experience of completing set tasks, following procedure and using initiative when required.
  • The ability to demonstrate good customer service as well as professional communication skills that you can adapt to the required audience.
  • The desire and commitment to study for and undertake required training.
  • A current driving licence 

What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.

Key Information:

For advice on how to apply, please visit our website https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34

If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.

Recruiting Manager: Kate Squires

Email: kate.squires@southnorfolkandbroadland.gov.uk

Phone Number: 01603 430591

HR Team:

Email: hrteam@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533995

Closing date: 3 September 2023 at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

Interview date: 15 September 2023

Other Information

Please note that this post is subject to a satisfactory enhanced criminal record check. Please note we will not accept any DBS checks from a previous employer.

Next steps…

We will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.

For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34

For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx

If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website

Please note we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.southnorfolkandbroadland.gov.uk/

Closing Date

The closing date for this job offer is on 03/09/2023


£20,103 - £21,099


This job is located in Horizon Building, Norwich

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