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Contact Centre Team Leader

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7th September 2017

Contact Centre Team Leader - Southwold, Full time, permanent

What do you need to know about Adnams and our Contact Centre?
We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. The Contact Centre is based in the middle of Southwold and is at the heart of our business. Our small but perfectly formed team understand the value of every customer and work hard to deliver amazing service.

What do we want?
As Contact Centre Team Leader, we want you to be a motivated team player who has experience of working in a Team Leader role, you will use your passion for customer service to drive product sales at every opportunity and delight our lovely customers therefore, it is important that you are able to build and sustain successful relationships.
You will also be supporting the Contact Centre Manager in improving the Contact Centre procedures and influencing continuous improvements.
The ideal candidates will have experience of working in a customer service sales environment in a similar role, possess strong communication skills and highly value teamwork.

What’s in it for you?
Hopefully a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new so you get to put new ideas into practice and feel really smug when they deliver even better results for everyone.

How do you apply?
Send a copy of your CV but more importantly send an email or a letter telling us why we would be mad not to give you the job to jobs@adnams.co.uk.
Closing date for applications is 21st September with interviews being held week commencing the 25th September.

About Adnams plc

Established in 1872, Adnams is best-known as a brewer of beer. Whilst beer and pubs remain at the heart of our business, we also make our own hand-crafted spirits, import wines for our Adnams Stores and run an online store. Values at the heart At Adnams, we...

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