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Cruise Consultant



Applications for this role are now closed.

8th June 2022

Welcome to The Olsen Way

In recent years, we have seen a new era emerging in cruising. 

There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity. 

But this is not for us.

We believe there is another way to cruise. A way that is based on five generations of seafaring. 

Where cabins are called cabins and ships look like ships. 

Where the journey is as important as the destination. 

In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised - treating passengers as guests, like the family run business we are. 

It would be easy to follow the trends and go with the crowds. But we never will. 

Because this is our way. The Olsen Way

It’s an exciting time to be joining the cruise industry as we start getting our beautiful fleet back into service and sailing around the world with our guests. As part of this restart, we are recruiting a Cruise Consultant to join our vibrant, fast paced and successful Reservations department. In this role, you will help customer's with their reservations and general enquiries as well as promoting and selling our sensational Fred. Olsen products.

As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience would be required within this fast-paced environment, along with the motivation and drive to want to learn about the cruise industry and products we sell. You will have the satisfaction of booking our customers onto fabulous sailings, upselling our products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made. Due to the nature of this role, commission will be rewarded based on performance. 

As with most commission driven roles, your earnings will be very much based on your own personal performance and the following is given as a guide.

Our Cruise Consultants, once fully trained and confident in the role, can expect to earn:

On-target performance - £21,000 (Gross)
Our top performing Consultants - £26,000 (Gross)

We are passionate about our employees therefore training and development is something we focus on, you will receive full product training including our services and systems to help you achieve the best in the role. 

This is a full time role, working 35 hours a week, based around a shift pattern between the hours of 8:30am - 6:00pm Monday - Friday and 9:00am - 5:00pm every other Saturday (A day off mid week will be granted when a Saturday is worked).

Education & Qualifications

  • Proven general standard of education, GCSEs (A-C) inc. Maths & English (or equivalent).

Relevant experience

  • Previous customer service/sales experience

Interpersonal & Communication skills

  • Excellent and confident telephone manner
  • Good team player
  • High degree of accuracy
  • Good keyboard skills and numeracy

Specialist Knowledge & Skills

  • A good understanding of all relevant computer programmes

Closing Date

The closing date for this job offer is on 17/06/2022


£19,855 Per Annum


This job is located in Ipswich, Suffolk

More Information and How to Apply

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About Fred. Olsen Cruise Lines

At Fred. Olsen we know that our people are our future. Nurture those you've worked hard to attract. Learn from each other. Invest in the talents around you and embrace change. It's a philosophy that makes our organisation a favourite employer in East...

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