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Customer Service Advisor - Norwich Vacancy

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About

31st July 2019

Careers at Virgin Wines

Virgin Wines have been voted Online Drinks retailer of the Year 2017 and 2018 for good reason – we are changing the UK wine retail industry by making buying unique and exciting wines simple.

Virgin Wines people always look to do better. They work hard to achieve the things that matter, they constantly raise their standards, they actively look for better ways to do things and they do all this with a smile on their face. If you take what you do seriously, but don’t take yourself too seriously, then you might be a Virgin Wines person.

Job Details

Job Title: 
CUSTOMER SERVICE ADVISOR

Location: 
Norwich (NR3 – Close to City Centre)

Job type: 
Permanent

Salary: 
£17,529 per annum plus possible incentive payments of up to £3000 per annum

Hours: 
40 hours per week – working 5 days out of 7

Shifts:

Mon - Fri: 

Morning Shift
8am – 5pm
Day Shift
9am – 6pm
Late Shift
11am - 8pm
 
Sat:

Day Shift
9am – 6pm

Job Description 

Like all Virgin companies, we are committed to providing first class service to each and every customer which is key to the success of our business. Our award winning, Norwich-based customer service team is always on hand to help.

We are looking for driven, positive people to join this team who will thrive from working in a busy, ever-changing, competitive environment. As we’re a wine company, an interest in wine is beneficial.

As a Virgin Wines Customer Service Advisor, you will take the word Service seriously – you’ll love talking to people, solving their problems and supporting them. You’ll treat customers as people, connecting with them, respecting them and enjoying interacting with them and will take pride in the relationships that you build.

We have a great environment and everyone works hard for the customers and each other, enjoying the job you do is key to being successful.

How to apply

If you feel you possess the right skills and would like to apply for this position, please send a CV and a covering letter to us at kelly.spinks@virginwines.co.uk

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Data Protection

During the recruitment process we may collect, store and process personal information about applicants and we recognise the need to treat this information in an appropriate and lawful manner. The information, which may be held on paper, on a computer or other media, is subject to certain legal safeguards specified in the EU General Data Protection Regulation (GDPR) and other regulations. The Act imposes restrictions on how we may use that information. If you consider that any of those restrictions has not been followed in respect of personal data about yourself or others please raise the matter with us.

Closing Date

The closing date for this job offer is on 31/08/2019

Salary

£17,529 plus...

Location

This job is located in Norwich, Norfolk

About Virgin Wines

Virgin Wines are changing the UK wine retail industry by making buying unique and exciting wines simple. If you take what you do seriously, but don’t take yourself too seriously, then you might be a Virgin Wines person.

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