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Customer Service Advisor



12th October 2017

Customer Service Advisor

6 month fixed term contract


Monday to Friday

8:30am- 5:00pm

At S & P UK Ventilation Group, we are passionate about providing specialist ventilation solutions to a diverse national and international client base.

We take pride in what we do and in our employees, we are now seeking to recruit a Customer Service Advisor whose purpose will be to provide and promote a professional and high quality customer service.

We are looking for a clear communicator, with strong organisational skills and with a high attention to detail. The successful candidate will be able to demonstrate a technical approach as well as being able to prioritise workloads, have effective problem solving skills whilst remaining customer focused.

Your key duties will include:

Responsible for being the first point of contact for all callers into the Customer Service Department
Ensuring all calls into the department are dealt with promptly and in line with standards and procedures
Monitor stock availability and advise customers of prices
Process customer orders accurately and promptly
Answer the basic technical enquires and advise on required products
Provide proof of delivery’s as requested and resolve and customer queries
Establish and develop strong working relationships, both internally, and with our offices in Spain to ensure a ‘one team approach’
Take ownership and responsibility for all enquiries into the department and identify correctly the customers’ needs
Take on any additional, reasonably, duties.

You will be joining a very successful company at a period of growth and excitement, this position is based in a thriving and fast paced environment, so it’s essential you have the drive and determination to achieve and deliver outstanding customer service. Previous experience of using Microsoft Dynamics AX is desirable although this is not essential as full training will be provided.

If you’re a quick learner, and are ready to hit the ground running then this could be just what you’re looking for!

Our benefits include: A competitive salary, free car parking, cycle to work scheme, death-in-service cover; company pension contribution, 25 days holiday.

If you would like to take advantage of this fantastic opportunity and are looking for your next challenge, please send your CV and a covering letter to: opportunities@solerpalau.com

About S&P UK Ventilation Systems Ltd

S&P UK Ventilation Systems Ltd is the UK subsidiary of the S&P Ventilation Group of companies. Established in 1951 S&P who are based in Ipswich supply a wide range of fan and air moving products to a diverse national and international client base. Now after a...

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