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Customer Service Advisor Apprentice - For Farmers UK

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9th August 2021

Employer Description

ForFarmers is an internationally operating feed company that offers Total Feed solutions for conventional and organic livestock farming. They have an exciting opportunity for an Apprentice to join their office in Rougham, Bury St Edmunds.

Customer Service Advisor Apprenticeship

Location Bury St Edmunds, Suffolk – full time position

Main description

As a Customer Service Advisor Apprenticeship you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for these key customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Tasks and responsibilities as a Customer Service Advisor Apprenticeship:

Order Management:

Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
Offer highly efficient problem solving solutions
Produce accurate reports within a timely manner

Prescription Management:

Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times

Complaint Management:

Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes
We offer excellent employment conditions, a good work atmosphere and plenty of freedom.

Working with ForFarmers means working with: an internationally growing and highly dynamic company, a result-orientated organisation with a pleasant and informal work atmosphere, a company that gives you scope for individual initiative and responsibility as a result of which you can partially create your position and your future.

Naturally, ForFarmers offers a good salary which suits your role, as well as excellent fringe benefits.

Entry requirements

GCSE Grade 4 or above in maths and English, or equivalent

Skills required

Excellent telephone manner, combined with outstanding written communication
Previous Customer Service experience, preferably in the Agricultural Industry
The ability to work accurately and professionally under pressure
A highly motivated individual, with exceptional attention to detail and organisational skills
A team player, who can communicate effectively at all levels within the organisation
Logical with a desire to problem solve
SAP experience
Microsoft Office experience, including Excel

Personal qualities

Well organised
Hard working

Training to be Provided

Full Level 2 Customer Service Practitioner Apprenticeship

Things to consider

This is an entry level for a ambitious individual looking to begin or further their career within a busy a customer service department. It is a full time office based role at our Head Office. The role is part of a team and will involves a significant amount of time communicating both verbally and in writing. A background or an interest in farming would be beneficial but not essential. You will eventually work weekends - 8am to 12noon - from home and after 3 months training - 1 in 6 weekends and possibly 1 in 6 bank holidays 8.30 - 5.

Future Prospects

Once the Apprenticeship has been achieved we would look to employ the successful candidate in the permanent role of Key Account Customer Service Advisor. The team is growing and we are currently in the progress of creating a customer service Centre Excellence at this location so as the team grows so will the opportunities.

Closing Date

The closing date for this job offer is on 26/10/2021


£16,800 per year


This job is located in Rougham, Suffolk

How to Apply

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About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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