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Customer Service Advisor Apprenticeship



10th March 2021

Working week
Monday - Friday 8.30am - 5.00pm with a 1 hour lunch break. Total hours per week: 37.50
Expected duration
14 months
Possible start date
02 Apr 2021

Desired qualifications

  • The ideal candidate would need to have GCSEs (or equivalent) at grades A*-C/9-4 in English and maths
  • If you do not have GCSEs (or equivalent) at grades A*-C/9-4 in English and maths, we will support you to achieve Functional Skills in these subjects during your programme


At S & P UK Ventilation Group, we are passionate about providing specialist ventilation solutions to a diverse national and international client base.

We take pride in what we do and in our employees, we are now seeking to recruit a Customer Service Advisor, to join our busy customer service team, whose purpose will be to provide and promote a professional and high quality customer service.

The successful candidate will be able to demonstrate a technical approach as well as being able to prioritise workloads, and work well under pressure whilst providing excellent customer service.

Your key duties will include:

  • Responsible for being the first point of contact for all callers into the Customer Service Department
  • Ensuring all calls into the department are dealt with promptly and in line with standards and procedures
  • Monitor stock availability and advise customers of prices
  • Process customer orders accurately and promptly
  • Answer the basic technical enquires and advise on required products
  • Provide proof of delivery’s as requested and resolve and customer queries
  • Establish and develop strong working relationships, both internally, and with our offices in Spain to ensure a ‘one team approach’
  • Take ownership and responsibility for all enquiries into the department and identify correctly the customers’ needs
  • Take on any additional, reasonably expected, duties

You will be joining a very successful company at a period of growth and excitement, this position is based in a thriving and fast paced environment, so it’s essential you have the drive and determination to achieve and deliver outstanding customer service. Previous experience of using Microsoft Dynamics AX is desirable although this is not essential as full training will be provided.

If you’re a quick learner, and are ready to hit the ground running then this could be just what you’re looking for!

If you would like to take advantage of this fantastic opportunity and are looking for your next challenge, please do not hesitate to apply now!

Closing Date

The closing date for this job offer is on 19/04/2021


£175.00 p/w


This job is located in Ipswich, Wentworth Road

More Information and How to Apply

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About S&P UK Ventilation Systems Ltd

S&P UK Ventilation Systems Ltd is the UK subsidiary of the S&P Ventilation Group of companies. Established in 1951 S&P who are based in Ipswich supply a wide range of fan and air moving products to a diverse national and international client base. Now after a...

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