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Customer Service Advisor - Suffolk County Council

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About

10th May 2022

Employer description

Suffolk County Council is the administrative authority for the county of Suffolk, England. It is run by seventy-five elected county councillors representing sixty-three divisions. It is a member of the East of England Local Government Association.

We are seeking temporary Customer Service Agents to assist with school transport applications and enquiries

Main description

Temporary, full-time position Great summer employment opportunity

The main purpose of this role is to provide high quality and professional front line advice to Suffolk County Council’s customers through one point of contact.

The customer experience you will provide will be accurate, efficient, friendly and knowledgeable.

Job holders will be responsible for dealing with all incoming customer contact with an aim to proactively resolve the majority or queries at first point of contact.

About the role

The role also includes contributing to the development of efficient and best practice operating processes to ensure best possible levels of service to customers.

There will be a requirement to work closely with the rest of the wider service area to ensure that all advice and activities support the business objectives and cultural drivers.

You will be answering customer enquiries at first point of contact by telephone, email web chat and social media for variety of council services.

You will provide all customers with prompt, courteous, and knowledgeable service in a busy target driven environment.

Requiring:

• Customer Service mindset

• Excellent communication and IT skills

• Contact Centre experience is preferred but not essential as training will be given.

How to apply

Please apply here: https://opuspeoplesolutions.co.uk/job/customer-service-advisor-1?source=google.com

Closing Date

The closing date for this job offer is on 13/06/2022

Salary

£9.99 per hour

Location

This job is located in Stowmarket, Suffolk

More Information and How to Apply

More Info Apply Now

About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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