Home Explore Customer Service Advisor - Zatu Games

Customer Service Advisor - Zatu Games



24th May 2018

Information from indeed.co.uk

£16, 575 - £21450 a year (+ Bonus)

We’re looking for a friendly, hard-working and enthusiastic Customer Service Advisor to join our dedicated team. As part of our lively call centre, you’ll be the first point of contact for new and existing customers.

The Customer Service Advisor position is an important role at Zatu Games and you’ll be working as a key representative for our brand.

What you’ll be doing

Working within a friendly close-knit team of Customer Service Advisors and Administrators, the successful candidate for this vacancy will be:

Advising new and existing customers over the phone – helping them with any stock enquires, order updates and general queries about board games.
Answering email, social media and web chat enquiries.
Providing excellent customer service to all Zatu Games customers.
The successful candidate for this job position will receive full training and guidance from other members of the team.

What we’re looking for

  • A friendly and approachable person who has a confident and polite telephone manner.
  • A reliable individual with excellent organisational and problem-solving skills.
  • Fantastic communication skills, both written and verbal, with the ability to think on your feet.
  • Individuals who can demonstrate high levels of accuracy and attention to detail with their work.
  • Being a keen board gamer, with a desire to share and expand your knowledge, would be desirable for this role, however it is not a requirement for the right applicant.
  • A good working understanding of PC software such as Microsoft Office, including Word, Excel and Outlook.
  • Ideally, you’ll have a minimum of 5 GCSE's grade A*-C. (A-Levels/degree would be desirable but is not a requirement for the right candidate).
  • The starting salary for this vacancy is £8 an hour. This will rise to £9 an hour after successful completion of your probation period, with further pay rises as you gain more experience with Zatu Games.

Alongside your standard salary, you will also receive an annual bonus as part of our generous scheme.

The successful candidate will work a total of 37.5 hours each week, including occasional weekend shifts. Our Customer Service Team work on a rota basis, however hours are flexible.

For full details and information on how to Apply, use the Apply Now button below to visit indeed.co.uk


£16, 575 - £21450 a year (+ Bonus)


This job is located in Norwich, Norfolk

More Information and How to Apply

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