Home Explore Customer Service & Logistics Apprentice - Heraeus

Customer Service & Logistics Apprentice - Heraeus



21st May 2021

Employer Description

Heraeus Noblelight Ltd. (originally named Noblelight) was started in 1978 with just three employees. An opportunity was seized to focus and develop lamps in the ever-expanding laser market at the time.

Our focus on innovation, investment, and serving customers laid the foundation for growth and is at the heart of everything that we do.

As the laser market was rapidly expanding from research to industrial applications, so did our products. We developed the first ‘long life’ continuous laser lamp (CW), named the Supa Lamp, and significantly increased the operating life of flash lamp technologies to meet a wide range of industrial customer applications requiring robust lamp-pumped lasers used for cutting, marking and engraving.

In 1987, the company became part of Heraeus providing stronger financial backing and access to advanced lamp manufacturing technology including quartz glass expertise. Our rapid expansion and significant export growth garnered two prestigious Queen’s Awards for Export, in 1990 and 1995, and a further third for Enterprise in 2015. Understanding customer needs in new applications led to the development of flash lamps for non-laser applications such as solar simulation and cosmetic IPL.

In our most recent decade, we have significantly invested and engineered our own automated flash lamp manufacturing process. Heraeus Noblelight is a global leader in the design and manufacture Xenon, Krypton Arc and Flash Lamps and in recent years developed our breakthrough technology - humm3®.

Main description

It is an exciting time to join us here at Heraeus, as we are currently undergoing rapid expansion plans following the shift from component supplier to solutions provider.

We have approximately 110 staff based over two sites on the Science Park in Cambridge and an opportunity for an apprentice to join the team.

Main responsibilities include:

  • Processing incoming orders from customers into SAP system (checking price / delivery requirements).
  • Despatching orders as they become due for delivery (raising delivery note, processing invoice).
  • Supporting the department with customer enquiries via email / telephone calls.
  • Processing customer returns using CRM system.
  • Support the Logistics department with preparation and shipment of customer orders.
  • Supporting with general Logistics activities including inventory rotation, cycle counts, obtaining proof of delivery evidence.

Entry requirements

GCSE grade 9-4 in maths and English or equivalent is essential.

Skills required

Excellent verbal and written communication skills and basic numeracy.
Good computer literacy with practical experience of Microsoft Office programs including Excel, Word and Outlook.
High level of accuracy and attention to detail.

Personal qualities

A desire to learn and succeed as part of a busy team.
Willing to be flexible across a range of business tasks / activities.
A good communicator.

Training to be Provided

Customer Service Practitioner Level 2 Apprenticeship

Things to consider

We have 2 locations (located next to each other) on the science park. The work will be mainly focused at U163 where our admin offices and finished goods stores are located, but on some occasions the candidate would also be supporting our other stores location at U161 where all deliveries are received, and raw materials are stored.

There is opportunity to work flexibly with agreement from your line manager. Latest start 9am and earliest leave 4pm.

Future Prospects

There may be an opportunity for a full time permanent role in Customer Service / Sales / Logistics.

Closing Date

The closing date for this job offer is on 06/07/2021


£199 per week


This job is located in Cambridge, Cambs

How to Apply

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