About
- Post: Customer Service Apprentice (Level 2 or L3 as appropriate)
- Location: Close to Norwich Airport, NR6 6BB
- During the week shifts between 08:30 to 19:00 Monday to Thursday and 08:30 to 17:30 on Fridays
- Office is usually open from 09:00 to 13:30 Saturdays (with rotational Saturdays)
- Pay: £16,000 - £25,000 per annum
Main Purpose of Role
This post effectively handles and manages incoming calls from our existing and future customers. Updating customer information onto the business database and documenting all call information according to standard operating procedures. This post requires working in a fast-paced environment, managing several tasks at once, keeping all parties informed (both in email and by telephone) and will work closely with our own internal staff, customers & suppliers. Full training given plus monitored & mentored apprenticeship support via Poultec Training to your appropriate Customer Service Level provided.
Essential Knowledge & Skill
- Grade 4 GCSE in English and Maths
- Basic Computer literacy – Microsoft Packages (ie Word & Excel)
- Accuracy and attention to detail
- Good communication skills
- Good organisational and multi-tasking skills
- Team player with a high level of dedication
- Ability to work within set deadlines
- Flexibility for shift patterns
- Ability to undertake Level 2 or Level 3 Customer Service Apprenticeship within 18 months
About This Role
- 33 days paid annual holiday (including Bank Holidays)
- Christmas - New Year close down
- Discounts on company products
- Line manager support with training opportunities
- Reduced First Bus Travel Tickets
Closing Date
The closing date for this job offer is on 15/10/2026
Salary
£16,000 to £25,000 per annum
Location
This job is located in Norwich, Norfolk
More Information and How to Apply
About First Home Improvements
First Home Improvements provides a professional local service for high quality products and installations of windows, doors, conservatories, porches, roofline and garage doors. We’re all working together: that’s the secret.As one of the longest establ...
