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Customer Service Apprentice : LIFELINE24 LIMITED

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About

14th October 2020

About the employer
Lifeline24 is a dedicated national personal alarm provider that provides a low-cost personal alarm service for anyone that is frail, elderly, or disabled living in the UK.

Our UK-based emergency response call centres have been awarded accreditation by the industry body, the Telecare Services Authority. The highly trained team provide a platinum service to all Lifeline24 customers, which has been assured by the accreditation from the TSA.

Training provider
Nova Training

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Working week
Monday – Friday 40 hours per week shifts TBC. Total hours per week: 40.00
Expected duration
15 months
Possible start date
30 Nov 2020

Desired qualifications
5 GCSEs at grades A*-C/9-4 (or equivalent).  Minimum of grade C/4 in both English and maths

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Lifeline24 are looking to expand their fantastic team with candidates who want to provide a great service to their customers, have a great work ethic, a drive to succeed and a want to learn. Lifeline24 has a great internal career progression and as an Apprentice you will have a fantastic opportunity to move up the career ladder over time based on performance. 

This role will include but is not limited to the following:

  • Helping the team with online chats, emails and contact form enquiries
  • Taking inbound calls advising potential customers over the phone – helping them to understand our service and its benefits
  • Processing customer orders over the phone
  • Building initial relationships with new alarm users and helping to support our existing customers
  • Answering email and web chat enquiries
  • Making outbound calls to ensure that customer records are up to date

Closing Date

The closing date for this job offer is on 23/11/2020

Salary

£172.00 p/w

Location

This job is located in Norwich, Norfolk

More Information and How to Apply

More Info Apply Now

About Nova Training

Nova was established as a Private Training Provider in September 1992 and celebrated its 25th anniversary in 2017. We are part of the recruitment agency Staff Select Ltd. Over the years Nova has operated a number of youth and adult training programmes and also...

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