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Customer Service Apprentice - True Ark Healthcare

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About

21st May 2021

Employer Description

TrueArk Healthcare is an Ipswich based healthcare agency who provide staff to residential homes in and around Ipswich. TrueArk is best described as a small office environment, where the office staff are involved in contacting new and current clients in order to create work.

There is an opportunity for a customer service apprentice to join the team.

Main description

Day to day duties include:

  • Covering shifts with clients via email/phone.
  • Liaising with staff members to cover shifts.
  • Emailing and phoning potential clients looking for available work that TrueArk can pick up.
  • Handling staff information such as application forms, DBS & staff paperwork.
  • Keeping excel systems up-to-date.
  • General office admin work.
  • You will be working alongside two other office staff in order to complete daily tasks and work towards company goals on a weekly basis.

Entry requirements 

At least a GCSE 4 (C) in English & Maths is essential, the same in ICT would be preferred but is not required.

Skills required

  • Ability to work as part of a team as well as individually.
  • Good knowledge of Office 365 programmes such as Excel & Word.
  • Good communications skills.

Personal qualities

  • Good with people.
  • Punctual.
  • Attentive listener.
  • Willing.
  • Patient.

Training to be Provided

Customer Service Practitioner Level 2 Apprenticeship

Things to consider

This job role will involve contact over the phone/email with staff and customers alike. It will be mainly based in an office behind a computer. There is also an 'on-call' phone that staff and customers are free to phone at any hour in the week.

Future Prospects

This apprenticeship could lead to full-time employment with TrueArk and the opportunity to build on your skills and knowledge of the Healthcare sector.

Closing Date

The closing date for this job offer is on 30/06/2021

Salary

£180 per week

Location

This job is located in Ipswich, Suffolk

How to Apply

Apply Now

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West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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