Home Explore Customer Service Apprentice - True Ark Healthcare

Customer Service Apprentice - True Ark Healthcare



21st May 2021

Employer Description

TrueArk Healthcare is an Ipswich based healthcare agency who provide staff to residential homes in and around Ipswich. TrueArk is best described as a small office environment, where the office staff are involved in contacting new and current clients in order to create work.

There is an opportunity for a customer service apprentice to join the team.

Main description

Day to day duties include:

  • Covering shifts with clients via email/phone.
  • Liaising with staff members to cover shifts.
  • Emailing and phoning potential clients looking for available work that TrueArk can pick up.
  • Handling staff information such as application forms, DBS & staff paperwork.
  • Keeping excel systems up-to-date.
  • General office admin work.
  • You will be working alongside two other office staff in order to complete daily tasks and work towards company goals on a weekly basis.

Entry requirements 

At least a GCSE 4 (C) in English & Maths is essential, the same in ICT would be preferred but is not required.

Skills required

  • Ability to work as part of a team as well as individually.
  • Good knowledge of Office 365 programmes such as Excel & Word.
  • Good communications skills.

Personal qualities

  • Good with people.
  • Punctual.
  • Attentive listener.
  • Willing.
  • Patient.

Training to be Provided

Customer Service Practitioner Level 2 Apprenticeship

Things to consider

This job role will involve contact over the phone/email with staff and customers alike. It will be mainly based in an office behind a computer. There is also an 'on-call' phone that staff and customers are free to phone at any hour in the week.

Future Prospects

This apprenticeship could lead to full-time employment with TrueArk and the opportunity to build on your skills and knowledge of the Healthcare sector.

Closing Date

The closing date for this job offer is on 30/06/2021


£180 per week


This job is located in Ipswich, Suffolk

How to Apply

Apply Now

About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

Read More

My Page