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Customer Service Clerks

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21st July 2022

Customer Service Clerks

This role will be telephone based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers’ insurance with the emphasis on helping customers with their policy enquiries.

Customer Service Clerks: £20,000 – £23,000Potential salary of £25,500 plus bonuses for established customer service staff

Bonuses: up to £350 per month subject to performance

Location:

We have 3 offices to choose from:

East Winch, PE32 1HN
North Lynn, PE30 2HZ
Norwich, NR1 4GA

Remote / home working is also available

Requirements:

We’re looking for people who enjoy interacting with a variety of different people, and are comfortable doing so over the phone. You’ll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.

Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

The Role:

Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers’ insurance. These may include discussions about outstanding paperwork or payments, processing the many changes customers may wish to make to their policies, cancellation requests and also dealing with any general enquiries they may have. Successful candidates will receive full training on our range of products, how best to meet our customers’ requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Working Hours:

Flexible working benefits available between Monday to Friday 9am to 5:30pm all year round. Talk to us about your preferred working pattern.

Saturdays are optional but we are open between 9am to 3pm 

Career Opportunities:

Adrian Flux Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate.

If you’re hungry for progression and would like to move into management Adrian Flux Insurance could be just the place for you.

Staff Benefits:

  • Holiday allowance is variable depending on your working pattern but up to six weeks holiday (Plus Bank Holidays) is available
  • The ability to select your own pattern of working
  • Remote working options
  • A transparent monthly bonus system
  • Full and extensive training provided
  • Excellent promotion prospects
  • Fantastic social events
  • Excellent facilities
  • Free parking (East Winch & North Lynn)
  • Subsidised canteen (East Winch Only)
  • Numerous competitions, daily, weekly and monthly
  • Smart  / Casual dress code
  • Be part of a successful team and help drive the company forward.

Apply now and begin your new career with Adrian Flux.

Closing Date

The closing date for this job offer is on 31/08/2022

Salary

£20,000 - £23,000

Location

This job is located in East Winch, North Lynn and Norwich, Norfolk

More Information and How to Apply

More Info Apply Now

About Adrian Flux

Adrian Flux is the UK's largest specialist motor insurance broker, covering everything from classic and vintage cars, right through to heavily modified sports cars.

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