Home Explore Customer Service Practitioner Apprentice MATTISHALL GOLF CLUB LTD

Customer Service Practitioner Apprentice MATTISHALL GOLF CLUB LTD



Applications for this role are now closed.

21st April 2023

Customer Service Practitioner Apprentice - MATTISHALL GOLF CLUB LTD

To assist with the smooth and efficient day to day business activities at the academy and clubhouse. To give a polite and efficient service and support to members and customers.

Closing date: 19 May 2023

Apprenticeship summary
Annual wage - £10,982.40

Wages explained 

Working week
Monday-Sunday rota TBC

Total hours per week: 40
Expected duration - 12 Months
Possible start date - 22 May 2023
Date posted - 12 Apr 2023
Apprenticeship level
Intermediate - Level 2 (GCSE)
Reference number - VAC1000152516
Positions - 1 available

What will the apprentice be doing?

  • To support the general manager in the day to day running of the club
  • Be responsible for own training and development ie first aid
  • To assist with marketing ideas and initiatives
  • Support and work alongside the club professionals
  • Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained.  Assist with stock-take quarterly on shop sales stock.  Annual
  • stock-take required (31st October) for accounting of all stock
  • Liaise with suppliers
  • Work to encourage new members both to the Golf Club and Academy
  • Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues
  • Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses
  • Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users
  • Maintain course etiquette and rules.
  • To be aware of fire drills and health and safety

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Diploma customer service practitioner
  • City & Guilds Level 1 Functional Skills maths
  • City & Guilds Level 1 Functional Skills English
  • End Point Assesment

20% of your working hours will be off the job training
What is the expected career progression after this apprenticeship?
Potential full-time employment.

Requirements and prospects
Desired skills and personal qualities

  • Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Patience


  • GCSE or equivalent English (Grade 4) Essential
  • GCSE or equivalent Maths (Grade 4) Essential

Things to consider
An interest in golf is desirable but not essential

About the employer
Mattishall Golf club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.






NR20 3JY

Training provider
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)

Closing Date

The closing date for this job offer is on 02/06/2023


£10,982.40 per annum


This job is located in Mattishall

More Information

More Info

About Apprenticeships Norfolk

Apprenticeships Norfolk Network is an initiative from Norfolk County Council to support you in finding the right apprenticeship. The network is made up of local training providers, schools and businesses and provides both local and national knowledge on appren...

Read More

My Page