Responsibilities of the job role
By working in the customer service team you will be answering customer enquiries at first point of contact by telephone, email, web chat and social media for a variety of council services. You will provide all customers with a prompt, courteous and knowledgeable service. Key responsibilities will include:
•Collecting and recording accurate data to shape service planning and reporting.
•Providing information for use by others and develop workable recommendations to inform reports.
•Feeding information to strategic decision making structures, to influence and challenge the way services are provided.
•Networking effectively, developing key links and relationships with both internal and external professionals delivering services to people in Suffolk.
•Using appropriate communication tools to best engage with people (i.e. Facebook, Twitter, website etc.).
•Providing an efficient and polite first point of contact.
•Providing information about your service area to internal and external customers.
•Working as an effective team member, contributing to the broader team business plan and providing cover for colleagues where appropriate.
•Using innovative and creative techniques to achieve results and do things differently.
•Operating a range of office equipment safely and proficiently e.g. scanners, copiers etc.
•Producing a range of documents as directed, e.g. letters, forms, tables etc.
•Assisting with the organisation of meetings, booking rooms and equipment, inviting attendees, collating and circulating meeting papers handouts, minutes etc.
More Information and How to Apply
About Apprenticeships Suffolk
We are the Apprenticeships Suffolk Young Person's Service delivered by Suffolk County Council. You may have seen us out and about, at your school or college in our orange shirts with our stand giving out useful information or delivering apprenticeship worksho...