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Customer Support Apprentice

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About

12th August 2019

Working week
Monday - Friday, 09:00 - 17:30. Total hours per week: 37.50
Expected duration
18 months

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Sales and Customer Experience:

  • To convert all enquiries into sales from telephone and email bookings
  • To give quality and excellent customer service to Star Clippers customers
  • To deal with bookings from start to finish
  • To meet sales targets as set out by the Reservations Manager
  • Manage individual enquiries with follow ups
  • Ensure that all enquires and bookings opportunities are optimised with package add-ons
  • Input all booking details into the reservations system correctly and ensure financial information is accurate.
  • Assist at shows and events when required
  • Assist with marketing activity when requested.
  • Understand how to calculate prices and understand business terms

Administration and Ticketing:

  • Ticketing Star Clippers Holidays
  • Processing Payments from clients/agents
  • Processing Invoices for clients/agents
  • Sending Brochures to clients/agents
  • Imputing Customer Data for Travel purposes
  • Deal with enquires from customers/agents whom have reservations with Star Clippers over the telephone/email
  • Assist with problem solving, when requested by the Reservations Manager
  • Organise Package Elements with suppliers when finalising clients travel plans
  • Assist with overflow telephone calls for both new enquiries/existing bookings with Star Clippers
  • Assist with Banking Procedures at the end of each working day for the Department

Administration and Ticketing:

  • Establish good working relationships and communications with members of the team and external suppliers, to help achieve the goals of the Department
  • Support the Sales & Marketing Team with tasks appropriate to the smooth operation within Star Clippers

Other Duties:

  • The post-holder will be required to undertake such duties as may reasonably be expected.  All members of staff are expected to be professional, co-operative and flexible within the needs of the post, the department and the Company.
  • Duties of the post could vary from time to time as a result of new legislation, changes in technology or policy.  In this event, appropriate training will be provided.

Closing Date

The closing date for this job offer is on 26/08/2019

Salary

£146.25 p/w

Location

This job is located in Ipswich, Suffolk

More Information and How to Apply

More Info Apply Now

About Fred Olsen Travel

Fred. Olsen Travel offers worldwide holidays, cruises, city breaks, weddings & honeymoons, exhilarating adventures and much, much more. With a range of different specialisms providing online inspiration and high street travel agencies across East Anglia and th...

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