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First Response Customer Technician - Cadent Gas



7th June 2021

Employer Description

Cadent are your gas network
We bring gas to 11 million homes and businesses throughout the North West, West Midlands, East Midlands, South Yorkshire, East of England and North London. We're committed to keeping you safe and warm.

We also manage the National Gas Emergency Service on behalf of the gas industry. If you smell gas or suspect carbon monoxide, call for free on 0800 111 999*.

Your Ambition Keeps Cosy Constant

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

We are currently recruiting for our Engineering Apprenticeship scheme and have several opportunities available

Main Description

Our Apprenticeship Programme
Whatever stage you’re at in your career, as long as you have the relevant qualifications, together with plenty of enthusiasm, curiosity and bags of motivation, you’ll go far on one of our Engineering Apprenticeship Programmes.
From day one you’ll work alongside some of the brightest engineering minds and, over the next two to four years, depending which programme you choose, will gain in-depth technical knowledge and build sought-after skills. Earning while you learn, you’ll receive plenty of early responsibility and be supported to professionally develop as you journey towards achieving your Trailblazer Apprenticeship qualification. You’ll have the added potential to gain a permanent position at the end of the programme too.

About our Engineering Apprenticeship

Working as an Apprentice in our Emergency Response team, over the 2-year programme you’ll see first-hand what it’s like to keep the nation safe. You’ll train alongside our team of experts to become a first responder, attending gas escapes across our network. 

You’ll also be supported by a dedicated programme manager, business mentor and line manager. Our community of apprentices also provide the perfect support network, pulling from their personal experience they’ll provide guidance and assistance and you’ll inspire each other from the very start.

At the end of your apprenticeship you’ll have achieved a whole host of qualifications including the Gas Network Craftsperson Level 3 Apprenticeship, all of which will support you moving forward with a career at Cadent.

Once fully trained, you’ll be the first person on-site. Attending customers’ homes whilst responding to reported gas escapes or carbon monoxide activated alarms. It’s no small feat as you can imagine, so you won’t be afraid of working independently, with support on hand if needed. Your cool under pressure methodical approach and sharp decision-making skills will ensure you find the right solution to keep our customers delighted.

You’ll become one of our gas experts where your day will be full of variety. You’ll carry out property and appliance inspection, scheduled gas meter installation along with maintenance and risk assessments, for both domestic and commercial properties.  You’ll also attend meter faults, fit cooker safety valves, complete purge and relights, plus much more! If variety is what you’re looking for then this is the apprenticeship for you.

Our East of England vacancies are in Peterborough, Bury St Edmunds, Hitchin, Luton, Bedford, Hemel Hempstead and Barnet

Please note, we do have multiple vacancies across varied locations for all of our apprenticeship programmes. Duplicate applications will not be progressed so please submit one application to your preferred apprenticeship programme. 

What You’ll Bring

We’re looking for people who act with pride, purpose and ownership to join our Apprenticeship Programme, along with:

  • 5 GCSEs minimum grade C/4 or equivalent - 2 of which must be Maths and English Language
  • High levels of personal and professional energy – you’ll have lots of drive and motivation too!
  • A shared sense of purpose – we’re on an exciting journey of growth – do you want to be part of it?
  • A passion for engineering and customer service - We’re looking for people who can delight our customers!
  • Team Spirit – We support each other, with all our strengths and differences, to succeed

What’s In It For You

When you’re responsible for some of the most challenging and vital work around, it’s only right that you receive some of the best rewards and benefits around too. With us, you can expect a starting salary of £18,327 which rises within each year of your training, plus;

  • 25 days holiday plus 8 statutory bank holidays, with the option to buy more
  • Generous Pension Scheme which is double matched up to 12%
  • Opportunity to earn performance bonus up to £250
  • £200 contribution towards the cost of driving lessons whilst on programme
  • Expensed travel and accommodation whilst away on training
  • Flexible Benefits including; cycle to work scheme, salary sacrifice car scheme, insurance and healthcare packages
  • My Offers membership card – offering discounts and savings from hundreds of retailers
  • Access to our Occupational Health Services including our employee assistance programme which offers confidential counselling
  • Support with financial wellbeing

You will have the opportunity on our programme to make a real difference and become one of Cadent’s ambassadors for STEM. Representing our programme across the business up to senior stakeholders and within our external communities.

Cadent embraces Diversity and Inclusion and we have a number of initiatives in place to support this. These include development programmes designed for female colleagues and an employment scheme aimed at young people with Special Educational Needs and Disabilities which our Graduates play a key role in running.

We celebrate what makes us different, as well as what we have in common.  This enables us to work better as one team shaping a dynamic, innovative and inclusive culture.  Our employee communities support us in keeping our employees engaged and motivated and through our partnerships and covenants we ensure our workforce reflects our communities in all their diversity.

Cadent is a Disability Confident employer so if you require any reasonable adjustments as part of our recruitment process, please get in touch and let us know.  We’re also happy to discuss flexible working options should the role accommodate it.

Be part of something big. Join us and help shape the future of gas for generations to come.

Things to consider

This Apprenticeship will start in September 2021

To be considered for the role, you must live within a predetermined area to the vacancy location.

Please note that we may close this vacancy before the stated deadline if we receive a high volume of interest. We therefore recommend that you submit your application at your earliest convenience.

Primary Location
United Kingdom-Cambridgeshire-Peterborough

Other Locations
United Kingdom-Bedfordshire-Bedford, United Kingdom-Hertfordshire-Hitchin, United Kingdom-Bedfordshire-Luton, United Kingdom-Hertfordshire-New Barnet, United Kingdom-Hertfordshire-Hemel Hempstead, United Kingdom-Suffolk-Bury St Edmunds

How to Apply

Apply online via this linkhttps://cadentgas.taleo.net/careersection/cgexternal/jobdetail.ftl?job=004263


Contact our recruiters
Our dedicated recruitment team work tirelessly to match the best people to our jobs. If you need to get in touch use our email address below and we'll get back to you ASAP.

Email: mypeopleservices@cadentgas.com

Closing Date

The closing date for this job offer is on 01/07/2021


£18,327 per year starting salary


This job is located in Peterborough, Bury St Edmunds, Hitchin, Luton, Bedford, Hemel Hempstead, Barnet - (004263), East of England

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