We are looking for a cheerful enthusiastic individual with proven retail experience who can lead a small team in our garden shop, take responsibility for specific product areas; drive sales and deliver excellent customer service. You’ll have knowledge of seeds, plants, pest control, and garden equipment and experience of people management.
If you wish to apply for this role, please send your application to Samantha Wagstaffe at our recruitment agency SVC.
Telephone number 01206 262117 or email SWagstaffe@svcsolutions.co.uk
Garden Shop Manager - Tiptree
Full-time (working 4 week days plus a weekend day)
Lead a small team to plan and organise day to day work according to annual and seasonal team goals (as directed by your manager - which feed into the overall business strategy) and create a positive culture which is focused on maintaining high standards, by inspiring and developing talent within your team
Ensuring we meet a high level of retail standards for example, stocking up, cleanliness, merchandising and driving sales through excellent customer service
Work closely with retail colleagues, buyers, visual merchandising and communications teams to plan ahead - ensuring hot spots and display areas are eye catching, seasonally relevant, link into communication themes and have the right point of sale
Line manage your team - conducting informal and formal catch ups, coaching and supporting them to be the ‘best they can be’ in their role, managing performance, managing absence and holidays, and organising training & development opportunities. Work with your manager to deliver inductions, training, disciplinary, grievance, performance meetings etc.
Be a great role model for your team; delivering excellent customer service, confidently answering customer queries and being the point of call for customer complaints
Your capabilities/The ideal candidate:
You are confident in dealing with members of the public and can effectively deal with difficult customer queries and ensure that all customers leave with a smile on their face
You can follow instructions from your manager, and must be able to work on your own initiative and prioritise tasks effectively
You can lead with authority and inspire and motivate your team, acting as a positive role model and encouraging each team member to be at their best
You are a clear communicator and can use a variety of methods to keep the team well informed
You react well in a crisis, and can think on your feet to problem solve
You have in-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, product knowledge, cleanliness and health & safety
You are always looking for ideas and opportunities to maintain and improve our garden centre of excellence status
The closing date for this job offer is on 15/05/2021
£23000 - 24000
This job is located in Tiptree, Colchester, Essex
About Perrywood Sudbury
Sudbury is our second garden centre. Our first, Perrywood Tiptree, has been operating since the 1950s when Alan Bourne’s parents bought the land and called it Perrywood Nurseries – growing potatoes and pick-your-own strawberries. In 1984, Alan and wife Karin t...