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Helpdesk Advisor



21st April 2022

Role:                     Helpdesk Advisor

Location:               Broadland Business Park, Norwich

Salary:                  £22,500 per annum

Hours:                   40 hours per week – Flexible Working Considered

Evander is the UK’s leading provider of glazing and locksmith services for the insurance, home emergency, facilities management, and property sectors. Led by their core values and a clear vision and mission, Evander aims to create a great place to work with its colleagues and customers at the heart of what they do.

We are based on the outskirts of Norwich on Broadland Business Park, in fabulous modern, bright, open plan offices with free on-site parking provided.

What to expect:

As Helpdesk Advisor you will undertake Admin duties and support Evander with managing our client’s journey from point of survey to completion; proactively providing updates, prioritising incoming telephone calls and emails, updating client portals and undertaking administrative tasks.

What we are looking for:

·         Experience of working in a telephony based, customer focused environment.

·         Outstanding customer service skills

·         Excellent admin and organisational skills with the ability to prioritise and multitask

·         Excellent verbal and written communication skills


·         30 days annual leave (including Bank holidays, with entitlement increasing on service)

·         Paid day off for your birthday

·         Wellbeing Team including free health and legal helpline (to support colleagues with Mental Health and wellbeing initiatives)

·         Colleague voice forums including Green teams, Great place to work committee and Health and Safety Committee

·         Discounted online shopping portal

·         Health Care Cash Plan (which can be upgraded/extended for family members)

·         Free on-site parking

·         Finalists for Employer of the year 2021 in the Norfolk Business awards

·         Contemporary and modern office environment

If this role interests you and you want to know more, please contact Ross.Heyhoe@evander.com to arrange an informal chat.

Closing Date

The closing date for this job offer is on 31/05/2022




This job is located in NORWICH, Norfolk

More Information and How to Apply

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About Evander

"When you strip back Evander you realise that underneath is a real sense of belonging and a desire to look after our colleagues and customers." The Evander journey began in 1973 trading as Highway Windscreens, the first national windscreen c...

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