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Horticultural Apprentice



5th July 2019

Working week
Working 40 hours week average over 2 week pattern plus some Bank Holidays & weekends. Exact hours TBC. Total hours per week: 40.00
Expected duration
20 months


As a Notcutts apprentice you gain so much more than a certificate in Horticulture, you will have decided to play a part in our exciting future. You’ll always be learning new skills in your workplace - all about the horticultural retail industry.

At Notcutts we know that what sets our business apart from the rest is the quality of our people. We will provide the best support to equip you for a great career in retail Horticulture with Notcutts. The aim is for all our apprentices to become the future rising stars within our business with the potential to progress on to level 3 if they have shown necessary commitment and desire.

The role of Horticultural Apprentice is based within the planteria area of our garden centre. You will be working within the outdoor team providing expert advice and guidance to our customers, as well as for generating and maximising sales whilst maintaining a high standard of merchandising standards and customer care.

The role of the horticultural apprentice is crucial to the success of the garden centre. You are our face on the frontline representing our brand and values. You will ensure our customers receive the very best customer service experience, exceeding their expectations at every opportunity.

The position will involve the use of associated grounds maintenance equipment and materials. Training will be provided throughout the apprenticeship, working towards accredited qualifications.

Key responsibilities:

Financial performance:

  • Drive sales in the garden centre by upselling at every opportunity and driving customer loyalty through endorsing privilege card sign ups
  • Reduces stock losses through following stock processes and procedures
  • Conducts regular checks on working areas, ensuring excellent retail standards are maintained and every line of stock is available on display

Customer service:

  • Achieves the highest level of courteous and informative customer service in a timely manner
  • Offers informed knowledge for the benefit of the customer that contributes to the reputation and performance of the garden centre
  • Demonstrates a willingness to gain knowledge and information that will enhance customer service levels
  • Demonstrates an excellent level of customer service, and maintains a professional level of appearance by adhering to company uniform standards
  • Demonstrate passion, inspiration, and expertise in every customer interaction

Health and safety compliance:

  • Responsible for working in a safe manner and ensuring the company’s health and safety procedures are followed
  • Ensure that own actions do not cause risk or hazard to yourself or others
  • Report any health and safety concerns in a timely manner to their mentor, manager, or duty manager

Operating standards and brand:

  • Ensure that all stock management procedures within your control are followed correctly to minimise stock loss
  • Be self-motivated to seek out information and share as part of a team
  • Ensure that company information is understood, communicated onwards, and acted upon as required
  • Willingness to offer ideas and support to benefit the garden centre and the company

The role of a horticultural apprentice, depending on your primary departmental responsibilities, may also include - when required - the following job roles:

  • Pricing standards - stock always priced when displayed in garden centre
  • Maintain garden centre displays - point of sale and merchandising standards
  • Ability to cross sell/up sell - introducing alternative products and privilege cards
  • Operate a till and handle cash
  • Plant care and housekeeping standards
  • Edging and shrub bed maintenance
  • Weeding/sweeping
  • Litter picking/leaf collection
  • Chemical application
  • Safely use grounds maintenance equipment including hand tools, strimmers, hedge-cutters, and any other machinery required
  • Carry out maintenance to grounds maintenance equipment
  • Compliance with all relevant legislation
  • Horticultural operations such as planting, pruning and maintenance of trees and shrubs
  • Work within the plant area - and complete plant watering duties
  • Warehouse duties involving manual handling
  • Product knowledge/product location/handle telephone enquiries
  • Efficient stock management - ensuring stock levels are correct
  • Flexible to work across all departments within the garden centre - transferable skills

Additional duties:

  • Undertake appropriate training and coaching relevant to role, demonstrating brand values of passion, inspiration, and expertise
  • Adheres to all company policies and procedures as outlined in the colleague handbook
  • Carry out duties which are required within the role as it evolves within the development of the company
  • Providing support to other garden centres as required for needs of the business
  • Any other such reasonable duties as directed by line management as appropriate to the level of appointment

Closing Date

The closing date for this job offer is on 19/07/2019


£168.00 p/w


This job is located in Norwich, Norfolk

More Information and How to Apply

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About Notcutts

Notcutts is a family-owned business founded in 1897 by Roger Crompton Notcutt. Over the years, Notcutt family members pioneered accessible gardening for all, making a wider variety of plants available to grow in any garden. Meet the family members who made Not...

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